Lord777
Professional
- Messages
- 2,579
- Reaction score
- 1,478
- Points
- 113
One way or another, we all, in a business environment, communicate with each other, and we communicate not just like that, but with specific goals. And if we achieve them, then in general it affects not only our well-being and self-esteem, but also the social and living standards in general.
What can we use in relation to communication partners to achieve some influence on their behavior, and what can they use in relation to us? And how effective are these or those techniques?
Reasonable persuasion - we can use logical arguments and real facts to convince our opponent that our proposal or demand is relevant and beneficial for him, and will certainly affect the achievement of goals, obtaining certain benefits or the prospects for obtaining them. In this case, we build our argumentation in such a way as to influence the logic and train of thought of our communication partner, in the direction we need.
Emotional impact (inspiration) - the advancement of an enthusiastic proposal or demand that inspires by calling for what our opponent values or believes, thereby increasing the confidence of our communication partner in their own strengths, the ability to achieve what we want or do the necessary work. In this case, emotionally colored words and terms are used that evoke an emotional response in people, including metaphors, figurative comparisons, slogans and calls to action.
Seeking advice - a request or proposal to participate in the planning of a strategy, event, project, goals and objectives, key issues, where the support and assistance of our interaction partner is desirable or expected, or joint adjustment of the proposal so that it meets the interests of both parties. Thus, our communication partner is used as a platform for generating, developing, presenting and developing new ideas.
Flattery (ingratiating himself) is a common technique by which a person tries to put another in a good mood or use the moment when he is favorably disposed towards him before asking him to do something. Reception from the category "below the belt", and is often used by manipulators.
Exchange - a person offers an exchange of pleasantries, something desirable and acceptable, shows a desire to reciprocate, thank, share the profit, if another helps to complete the task. Somewhat looks like bribery, but nevertheless a fairly effective technique. It can also be used as a proactive action - you are offered something that may be valuable to you, and in return they expect a response.
Influence through personal relationships - a person appeals to the other's feelings of loyalty and friendship before asking him to do something as a special favor - "Not in service, but in friendship." Quite often it is used not with the most positive intentions. And to a greater extent it has a manipulative character.
Coalition - A person seeks the help of others in order to convince a partner to do something, or uses the support of others to persuade him to agree with them. An old-fashioned technique that uses a psychological advantage. Under pressure from the majority, it is easy to make decisions that are unfavorable for the opponent.
Legitimization - a person tries to substantiate the legitimacy of a request, declaring his authority or the right to put forward appropriate demands, insisting that it is in accordance with the rules, policies, mores or traditions of a community, group of people, organization, family, etc. Something similar to the need to fulfill the "conjugal duty" ... - "He called himself a load - get into the basket" ...
Pressure - In this case, orders, demands, threats, blackmail, or constant reminders are used to force the opponent to do what the initiating party wants. And in this case, pressure is used on the opponent's psycho-complexes, but already clearly expressed, without an excessive masquerade.
Bosses, managers, those who are higher in position and social status.
Emotional influence and pressure - on the contrary, is more often used in relation to those who are lower in position - subordinates, students, etc.
Exchange is used mainly in relation to peers in status, as well as appeal to personal relationships and legitimization.
People often resort to flattery in the case of those who are lower or equal in status than in dealing with people in power, since flattery is ineffective when influencing such people (in this context, such interaction is viewed by status people as manipulative and causing soreness and irritation) ... Nevertheless, there are "strange" people who try to gain favor with people with a higher social status with the help of flattery. And naturally, they often get a backlash.
The coalition tactics will have average efficiency for interacting with people of any social status.
And pressure is ineffective in the long run.
In general, reasonable persuasion, counseling and emotional impact can be considered socially acceptable tactics of influence, since they are the ones with moderate and increased effectiveness in business communication.
However, the result of any particular attempt to influence in business communication is determined by many factors besides the tactics of influence, and absolutely any tactic can lead to active opposition from the opponent if it does not correspond to the given situation or is used ineptly.
From which we can draw the appropriate conclusion - practice and training are needed in everything. And in situations of business interaction, when the execution of an important task or a multimillion-dollar contract may be at stake, the professional skills of business communication, brought to automatism, turn out to be very useful.
What can we use in relation to communication partners to achieve some influence on their behavior, and what can they use in relation to us? And how effective are these or those techniques?
Reasonable persuasion - we can use logical arguments and real facts to convince our opponent that our proposal or demand is relevant and beneficial for him, and will certainly affect the achievement of goals, obtaining certain benefits or the prospects for obtaining them. In this case, we build our argumentation in such a way as to influence the logic and train of thought of our communication partner, in the direction we need.
The most effective methods here will be "Cause - Effect", "Comparison", "Escalator of arguments", "Pros and Cons", etc.
Emotional impact (inspiration) - the advancement of an enthusiastic proposal or demand that inspires by calling for what our opponent values or believes, thereby increasing the confidence of our communication partner in their own strengths, the ability to achieve what we want or do the necessary work. In this case, emotionally colored words and terms are used that evoke an emotional response in people, including metaphors, figurative comparisons, slogans and calls to action.
Particularly advanced communicators include in this arsenal and influence on psycho-complexes and value orientations of a person.
Seeking advice - a request or proposal to participate in the planning of a strategy, event, project, goals and objectives, key issues, where the support and assistance of our interaction partner is desirable or expected, or joint adjustment of the proposal so that it meets the interests of both parties. Thus, our communication partner is used as a platform for generating, developing, presenting and developing new ideas.
The benefit is mutual, unless, of course, in the end, one of the parties does not appropriate all the developments to itself.
Flattery (ingratiating himself) is a common technique by which a person tries to put another in a good mood or use the moment when he is favorably disposed towards him before asking him to do something. Reception from the category "below the belt", and is often used by manipulators.
The simplest defense against such influence: in response to blatant flattery, answer "Thank you, I know" (choose the intonation in accordance with the situation)
Exchange - a person offers an exchange of pleasantries, something desirable and acceptable, shows a desire to reciprocate, thank, share the profit, if another helps to complete the task. Somewhat looks like bribery, but nevertheless a fairly effective technique. It can also be used as a proactive action - you are offered something that may be valuable to you, and in return they expect a response.
If it is equivalent, then it is an exchange. If what you received is of low value, and a much more valuable action is expected from you, then this is the intrigues of the manipulator ...
Influence through personal relationships - a person appeals to the other's feelings of loyalty and friendship before asking him to do something as a special favor - "Not in service, but in friendship." Quite often it is used not with the most positive intentions. And to a greater extent it has a manipulative character.
Coalition - A person seeks the help of others in order to convince a partner to do something, or uses the support of others to persuade him to agree with them. An old-fashioned technique that uses a psychological advantage. Under pressure from the majority, it is easy to make decisions that are unfavorable for the opponent.
Legitimization - a person tries to substantiate the legitimacy of a request, declaring his authority or the right to put forward appropriate demands, insisting that it is in accordance with the rules, policies, mores or traditions of a community, group of people, organization, family, etc. Something similar to the need to fulfill the "conjugal duty" ... - "He called himself a load - get into the basket" ...
Pressure - In this case, orders, demands, threats, blackmail, or constant reminders are used to force the opponent to do what the initiating party wants. And in this case, pressure is used on the opponent's psycho-complexes, but already clearly expressed, without an excessive masquerade.
As a result of numerous studies, it has been found that rational belief is mainly used in relation to those who are vested with power in one way or another.
Bosses, managers, those who are higher in position and social status.
Emotional influence and pressure - on the contrary, is more often used in relation to those who are lower in position - subordinates, students, etc.
Exchange is used mainly in relation to peers in status, as well as appeal to personal relationships and legitimization.
People often resort to flattery in the case of those who are lower or equal in status than in dealing with people in power, since flattery is ineffective when influencing such people (in this context, such interaction is viewed by status people as manipulative and causing soreness and irritation) ... Nevertheless, there are "strange" people who try to gain favor with people with a higher social status with the help of flattery. And naturally, they often get a backlash.
The coalition tactics will have average efficiency for interacting with people of any social status.
And pressure is ineffective in the long run.
In general, reasonable persuasion, counseling and emotional impact can be considered socially acceptable tactics of influence, since they are the ones with moderate and increased effectiveness in business communication.
However, the result of any particular attempt to influence in business communication is determined by many factors besides the tactics of influence, and absolutely any tactic can lead to active opposition from the opponent if it does not correspond to the given situation or is used ineptly.
From which we can draw the appropriate conclusion - practice and training are needed in everything. And in situations of business interaction, when the execution of an important task or a multimillion-dollar contract may be at stake, the professional skills of business communication, brought to automatism, turn out to be very useful.