So, let's start the refund for the non-square account from the store.
1. Follow the links that I sent you in a personal message.
2. Leave negative feedback in the advertising theme of the store.
3. Open the claim in the black list section, we receive all convincing evidence, indicate the link to his profile.
4. Notify the store owner in private messages with a link to the topic with a claim on that project.
5. You are waiting for a reasoned regulated response from the store.
6. You answer and give your literate beliefs and actual facts of the inability to use your account.
7. We are waiting for the decision of the arbitrator (forum admin) in your favor.
8. You will receive a full refund.
P.S. Do not worry if the arbitrator's decision does not suit you or turns out to be not in your favor, this sometimes happens, since sometimes bad admins promote scammers and cover up fraudsters, since they pay them for advertising and the ability to cheat, then let's move on to opening a claim for 2 others projects and repeat the above steps.
I wish you good luck and the earliest possible solution to this controversial situation.