Xbox on guard of comfort: how AI fights toxicity in games

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A new report reveals Microsoft's methods for cleaning up the game space from malicious content.

Xbox has released the Fourth Transparency Report, which details efforts to protect players and the measures used against toxicity and harmful elements.

The report highlights that Xbox is actively investing in the "responsible use of AI" to improve the system for detecting violations. In addition, the report reveals how recently launched security tools are working to improve player friendliness, including a new voice reporting feature.

One of the key tools using AI is Auto Labeling, which helps classify text messages by identifying words or phrases that meet the criteria for potentially harmful content, which helps moderators process false reports faster. Another tool is Image Pattern Matching, which uses databases and image search techniques to identify potentially harmful content, allowing moderators to quickly remove it.

The report shows success metrics for new security features. For example, the voice reporting feature recorded 138,000 entries. Of all the voice reports that led to punishments, 98% of players did not repeat the violation and did not receive further warnings. The report also highlights the warning system launched in August 2023. 88% of players who received a warning did not receive repeated punishments. The report data shows that most of the violations are related to cheating or fake accounts.

The company also discussed innovations in security strategies for the future. These include launching a family toolkit that provides parents with tips on how to use the Xbox's security features and family settings. In addition, users are given the opportunity to share information about their gaming experience through the global Online safety Survey. Also introduced in Minecraft Education is a children's safety lesson called "CyberSafe: Good Game", which offers an educational adventure aimed at teaching players aged 8 to 18 years of responsibility, tools and strategies for healthy online interaction.

Not only is Xbox committed to creating a safe space for its users, but it is also actively implementing technologies and tools that help reduce toxicity and improve the game experience for everyone. Investments in artificial intelligence and new security features demonstrate the company's serious approach to protecting players and creating a favorable online environment.
 
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