The error "Payment method declined" can occur for various reasons. Here is a step-by-step guide on how to fix it:
1. Main reasons
Insufficient funds on the card/account.
The card has been blocked by the bank (suspected fraud).
Incorrect data (expiration date, CVV, cardholder name).
Bank restrictions (limits on online payments).
Geoblocking (payment from another country without notifying the bank).
Technical failure (temporary error in the payment system).
2. How to fix?
Step 1: Check the card
Balance – Are there enough funds (+ commission, if any).
Expiration date – Is the card expired?
CVV/CVC – Is the code on the back entered correctly?
Limits – Your bank may have limited online payments.
Step 2: Call the bank
Check if the card is blocked.
The bank may be asking for confirmation of the transaction (SMS, call).
Ask to temporarily increase the limit if necessary.
Step 3: Try another payment method
Another card (preferably from the same bank).
PayPal / Google Pay / Apple Pay – If the store supports it.
Cryptocurrency / Qiwi / WebMoney – For international payments.
Step 4: Disable VPN/Proxy
Some payment systems block transactions via VPN.
Try paying from a real IP of your country.
Step 5: Wait and repeat
Sometimes this is a temporary error (for example, a server overload).
Wait 30-60 minutes and try again.
3. What to do if nothing helps?
Contact the store's support - The problem may be on their side.
Try a different browser/device – Sometimes it helps.
Use a virtual card (Revolut, Wise, Tinkoff) – They often work better.
Conclusion
Most often, the problem is solved by checking the card and calling the bank. If the payment still does not go through, try alternative methods (PayPal, cryptocurrency, another card).
The message "Your payment method was declined. Update it or add a new payment method and try again." indicates that the payment system was unable to process your transaction. This could be due to various reasons, including technical issues, errors in card details, or restrictions from the bank. Here are the steps you can take to resolve this issue:
1. Check the card details
Check your card number: Make sure you have entered the card number, expiration date and CVV/CVC correctly.
Check Address: Make sure the address associated with the card matches the one entered in the system.
Check CVV/CVC: Make sure the CVV/CVC code is entered correctly.
2. Update your card information
If you have multiple payment methods, make sure the information for each is up to date:
Card expiration date.
Owner's address.
Other parts (eg CVC).
If your map data is out of date, please update it through your profile or account settings.
3. Try another payment method
If your current payment method doesn't work, add an alternative method, such as:
Another bank card.
PayPal.
Apple Pay, Google Pay or other digital wallets.
Sometimes platforms may have restrictions on certain payment methods, so using a different method may solve the problem.
4. Check the card status
Contact your bank: Make sure your card is active and not blocked. The bank may have temporarily blocked the card due to suspicious activity.
Check your limits: Make sure you have enough funds in your account and that you are not exceeding your card's daily or monthly limits.
Check for blocks: Some banks automatically block cards if they suspect fraud.
5. Check your internet connection
Make sure you have a strong connection: Sometimes network issues can cause payments to fail. Try restarting your device or using a different connection (Wi-Fi or mobile data).
6. Check the time and place of the transaction
Geographical location: If you try to make a purchase from a country where your card is rarely used, the payment system may regard this as suspicious activity.
Time of day: Some banks or payment systems may restrict transactions abroad or at night.
7. Contact the platform support service
If the problem persists, please contact the support of the platform where you are trying to make a purchase. They may be able to provide additional instructions or help resolve the issue.
8. Check your account status
Account Activation: Make sure your account is fully active and verified.
Platform Restrictions: Some platforms may have payment restrictions for new users or accounts without verified information.
9. Try again later
Sometimes payment systems temporarily block transactions due to high load or suspicious activity. Please try again after some time.
10. Use secure communication channels
Do not share card details with third parties: Be careful when using unverified sites or services.
Use secure connections: Make sure the site uses HTTPS (lock in the browser address bar).
Conclusion
If the problem persists after following these steps, please contact your bank or payment system for more information. They may be able to provide specific recommendations or unblock your card.
If you have any additional questions or need help, please write!
Step 1: Check the card
