As far as I understand, when registering accounts, you indicated the real home address of the owners, right?
Also, the owner of this account himself once registered an account and at the same time indicated his home address, so it turns out?
A letter with a confirmation code was sent to this address by the postal service. After receiving which should the owner call this company for confirmation?
It turns out that since you still have access to your account, it means that the owner did not receive and did not read this letter and did not call this company for verification and confirmation.
You can try the following methods:
1. If you have complete data for this account, then create a bank account using this data (enroll). After that, change the owner's address in the account to the drop address (you can use the services of drop services that provide the appropriate addresses for receiving correspondence), it must be updated in other databases, and then request a re-sending of the identifier.
After receiving the letter, use the services of dial-up services and call the company with the necessary data.
2. Use social engineering, write an e-mail, but it is better to call and report that the ID cannot be obtained, since you allegedly changed your place of residence. Then inform the new address for correspondence.
3. Call the company's hotline and report that the identifier has not been received, since you are in another region, but you can confirm any information to the operator by phone and provide all the necessary documents.
If you do not want to bother with the proposed account verification options, but simply want to return the money from the store, then you need to follow these steps:
1. In your private messages here, I will provide links to verified private forums on which this store is advertised, has a lot of positive reviews and an excellent reputation.
2. You need to go to the blacklist section of these projects and create a new topic in arbitration to resolve issues.
3. Preliminarily familiarize yourself with all the rules for arranging arbitration (claims for this store), topics with the rules for filing black will be fixed in every section, they will tell you what actions must be taken to properly file a complaint.
4. Provide a screenshot of the payment to the address of this store (you can already prepare it).
5. Provide a screenshot of the invalid account purchased and a message to the company requesting additional data (you can prepare it now).
6. Provide a screenshot of the store's response to the refusal to replace the product and refusal to return the funds in full.
6. You must clearly state your requirements, i.e. either a full refund, or replacing the account with another one similar to this balance (or another company whichever you want).
7. The arbitrators will carefully examine your claim and all the evidence provided, and then will rule in your favor. The store will be given the conditions for the full satisfaction of your requirements and will be given time to solve the problem.
P.S. He has been working for several years and will not want to lose new customers and business, it will be easier for him to yield the situation in your favor and solve this problem.
