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The Life360 hack put everything into perspective, pointing out a fundamental problem with the technology.
Life360, the developer of Bluetooth trackers "Tile" and related applications, announced a "criminal extortion attempt" after unknown attackers said they had access to customer data.
After contacting the hackers, Life360 discovered unauthorized access to Tile's customer support platform. The platform contains customers' names, addresses, emails, phone numbers and device IDs, according to a statement from CEO Chris Hulls.
In the statement, Hulls also stressed that the support platform does not store more sensitive information such as credit card numbers, passwords, location data or government ID numbers.
While Hulls did not provide many details in the statement, he noted that the hackers did not breach the company's core service platform. The attackers demanded a ransom, but Hulls did not specify either the amount or the fact of payment.
A company spokesman declined to answer questions about the hack, including how the hackers gained access to Tile's support system and details of the extortion.
“We have reported the incident to law enforcement and cannot provide additional details at this time,” the spokesperson said, adding that the company has taken additional measures to strengthen the security of its systems.
It is unknown whether the hackers plan to sell or publish customer data. Either way, the incident negatively impacts the reputation of a company that claims to be committed to safety.
In addition, Tile and its parent company are facing a class-action lawsuit from stalking victims who claim that the tracking technology has “amplified” the threat posed by former partners and other detractors. The lawsuit, filed in August 2023, accuses the companies of negligence, defective design, unjust enrichment, violation of confidentiality and privacy laws.
Life360, the developer of Bluetooth trackers "Tile" and related applications, announced a "criminal extortion attempt" after unknown attackers said they had access to customer data.
After contacting the hackers, Life360 discovered unauthorized access to Tile's customer support platform. The platform contains customers' names, addresses, emails, phone numbers and device IDs, according to a statement from CEO Chris Hulls.
In the statement, Hulls also stressed that the support platform does not store more sensitive information such as credit card numbers, passwords, location data or government ID numbers.
While Hulls did not provide many details in the statement, he noted that the hackers did not breach the company's core service platform. The attackers demanded a ransom, but Hulls did not specify either the amount or the fact of payment.
A company spokesman declined to answer questions about the hack, including how the hackers gained access to Tile's support system and details of the extortion.
“We have reported the incident to law enforcement and cannot provide additional details at this time,” the spokesperson said, adding that the company has taken additional measures to strengthen the security of its systems.
It is unknown whether the hackers plan to sell or publish customer data. Either way, the incident negatively impacts the reputation of a company that claims to be committed to safety.
In addition, Tile and its parent company are facing a class-action lawsuit from stalking victims who claim that the tracking technology has “amplified” the threat posed by former partners and other detractors. The lawsuit, filed in August 2023, accuses the companies of negligence, defective design, unjust enrichment, violation of confidentiality and privacy laws.
