If the ATM freezes or something breaks in it, we will understand, because it is constantly in touch and is controlled by a hundred signals. But there are malfunctions that you just don't know about.
For example, if someone broke the keyboard (in fact, a PIN-pad, this is a complex device) of an ATM, or broke its screen (or the monitor simply stopped working), then these malfunctions cannot be detected programmatically. There are no special sensors for this. The ATM costs itself such, works, responds to inquiries, reports on complete technical serviceability. But in fact, it is impossible to work with him.
How to understand that something is wrong with him?
Our systems have a special algorithm for detecting such situations. Everything is very simple. If any of these situations occurs, then the ATM will no longer receive requests for transactions. This is not surprising, people simply will not be able to use it.
Therefore, you just need to notice that there are no transactions from this device for a suspiciously long time.
Moreover, there are usually two different modes of use. Normal mode and peak. For example, when people go to lunch or from work, the intensity of ATM use increases dramatically - and this is the peak mode of operation. It remains to make the setting, what time without transactions is considered suspicious. Separately for normal mode and peak mode. And you also need to adjust the time of this very peak period.
And each bank will be able to independently configure all this. And when this suspicious situation occurs, a notification will be sent to the operator.
