How does a major telecom provider deal with the consequences of hacking their networks?
Frontier Communications, one of the largest telecommunications companies in the United States, providing gigabit Internet over a fiber-optic network to millions of individuals and businesses in 25 states, recently fell victim to a cyber attack. The attackers gained unauthorized access to some of the provider's IT systems and stole some personal data.
According to the company, on April 14, a hacker group hacked its IT infrastructure. To prevent criminals from spreading further on the network, Frontier partially disabled some of its systems, which led to large-scale failures in operation.
At the moment, the company has managed to localize the incident and restore key IT systems. Now it is working on a full return to normal operating activities. Frontier also contacted law enforcement agencies and engaged third-party cybersecurity experts to investigate the incident.
Despite the provider's assurances that all the services they provide should now work correctly, many users still report problems with Internet access, while warnings about technical problems are displayed on the site and in the Frontier mobile app.
Report problems on the company's official website
The company acknowledged the fact that personal data was leaked as a result of the attack, but did not specify whose information was compromised — customers, employees, or all at once.
According to Frontier's preliminary assessment, the incident will not have a material impact on the company's financial condition and results of operations, while the official investigation of the incident continues.
Frontier Communications, one of the largest telecommunications companies in the United States, providing gigabit Internet over a fiber-optic network to millions of individuals and businesses in 25 states, recently fell victim to a cyber attack. The attackers gained unauthorized access to some of the provider's IT systems and stole some personal data.
According to the company, on April 14, a hacker group hacked its IT infrastructure. To prevent criminals from spreading further on the network, Frontier partially disabled some of its systems, which led to large-scale failures in operation.
At the moment, the company has managed to localize the incident and restore key IT systems. Now it is working on a full return to normal operating activities. Frontier also contacted law enforcement agencies and engaged third-party cybersecurity experts to investigate the incident.
Despite the provider's assurances that all the services they provide should now work correctly, many users still report problems with Internet access, while warnings about technical problems are displayed on the site and in the Frontier mobile app.
Report problems on the company's official website
The company acknowledged the fact that personal data was leaked as a result of the attack, but did not specify whose information was compromised — customers, employees, or all at once.
According to Frontier's preliminary assessment, the incident will not have a material impact on the company's financial condition and results of operations, while the official investigation of the incident continues.
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