A leaked contract with service centers revealed harsh working conditions with the company.
Samsung requires independent repair shops to provide customers personal data in exchange for the ability to purchase spare parts for repairs. The contract obtained by 404 Media states that workshops are required to provide Samsung with names, contact details, device IDs, and information about customer complaints.
The contract also requires workshops to "immediately disassemble" all devices that have previously been repaired using third-party spare parts and notify Samsung of such use. This situation causes a wave of indignation among experts and public organizations.
Under the contract, workshops must upload data about each repair to the Samsung G-SPN database, including the customer's address, email address, phone number, fault description, and unique device ID. This demand raises concerns about data privacy violations.
The use of spare parts during repairs is relatively common. However, Samsung's regulation requires independent repair shops to destroy such customer devices and then report them to Samsung.
Experts in the field of law and consumer protection call such conditions excessive. Experts believe that the destruction of devices with non-original spare parts does not comply with the right of consumers to use third-party components, enshrined in the Magnuson-Moss Warranty Law.
Samsung requires independent repair shops to provide customers personal data in exchange for the ability to purchase spare parts for repairs. The contract obtained by 404 Media states that workshops are required to provide Samsung with names, contact details, device IDs, and information about customer complaints.
The contract also requires workshops to "immediately disassemble" all devices that have previously been repaired using third-party spare parts and notify Samsung of such use. This situation causes a wave of indignation among experts and public organizations.
Under the contract, workshops must upload data about each repair to the Samsung G-SPN database, including the customer's address, email address, phone number, fault description, and unique device ID. This demand raises concerns about data privacy violations.
The use of spare parts during repairs is relatively common. However, Samsung's regulation requires independent repair shops to destroy such customer devices and then report them to Samsung.
Experts in the field of law and consumer protection call such conditions excessive. Experts believe that the destruction of devices with non-original spare parts does not comply with the right of consumers to use third-party components, enshrined in the Magnuson-Moss Warranty Law.
