Cyberattack on JAS: what the incident turned out to be for the global logistics giant

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Disruptions in the global supply chain are only part of the possible consequences of a hack.

On August 27, 2024, JAS, an international logistics operator, faced an extortionate cyberattack that affected the company's business operations in many countries at once. After the incident was identified, JAS promptly secured its systems and began an investigation with the support of external cybersecurity experts. At the time of the attack, the company was unclear about the timing of the full recovery, but the team of specialists began active work to get the systems back up and running as soon as possible.

On August 28, JAS reported that in a number of countries it was possible to activate temporary measures for the execution of urgent orders, and that most contract logistics units were not affected. Restoration work continued, and the main focus was on ensuring the security and protection of customer and partner data.

On August 29, the company noted significant progress in restoring its services. Although the central systems had not yet been fully restored, communications via email and website remained secure, allowing customers to keep in touch with the JAS team without interruption. On this day, it became clear that the company was moving towards a full recovery, despite the need for further research and precautions.

On August 30, JAS reached an important milestone: the central operating system C1 was successfully restored and ready for use on a global level. The company continued to bring back other features and services in stages, with a focus on preventing possible threats in the future. Management emphasized its commitment to customer support and transparency at every stage of recovery.

On August 31, the JAS team continued to recover, ensuring the operation of major operating systems and a significant reduction in the number of outstanding requests. In the coming days, it is planned to launch additional functions, which will lead to the full restoration of all services. The company also confirmed that its main customer portal, JAS SmartHub, is back up and running.

As of September 1, JAS is on the way to full recovery and continues to closely monitor the situation, taking additional security measures. The company thanks its customers for their support and promises to promptly provide information on the progress of work in order to minimize any remaining disruptions in operation.

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