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Employees hired by Apple through a subcontractor are eavesdropping on users' private conversations and voice commands, El Pais reports, citing a former employee of Apple's contractor.
According to the interlocutors of the publication, secretly hired Apple employees in Spain listen to the recordings in different languages, including French and German. This is done to improve the performance of the Siri voice assistant software, the source explained. However, as the newspaper writes, not only direct requests to Siri are analyzed, but also personal conversations of users.
Audio recordings include more than just searches through the voice assistant. Due to errors in the system that lead to the sudden launch of the microphone, people can be heard talking on the recording. Most recordings begin with a voice command that launches Siri.
Apple declined to comment, citing its privacy policy, which states that "all Apple products and services are designed to keep personal information safe: only the user decides what to share and with whom." However, Apple's practice casts doubt on whether the company maintains complete data confidentiality.
