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At a certain point, it just became interesting for me to structure the mechanism of advertising from the point of view of NLP. This is exactly the view of a psychologist (more specifically - NLPer) on how it works. Let's start to figure it out.
Advertising: three stages of getting inside.
The task of any advertisement is to make a person perform certain actions: buy, vote, give money, etc. Or did not commit certain actions, for example, quit smoking, drinking and taking drugs, did not vote for this candidate, etc.The ad-inside process can be divided into 3 stages.
1. Attracting attention
Advertising must reach a person in at least some form. Now television, radio, newspapers, leaflets, etc. are used for this. But this is not enough. It is necessary to make the person pay attention to the information, read the text ... That is, the advertisement should fall into his focus of attention.
2. Filtration
The fact that an advertisement caught the eye of a person does not mean that he will notice it and somehow react. It is important that it (advertising) passes through the filters of perception, gets inside. This is the adjustment level.
- Advertising should inspire at least some trust (primarily the unconscious).
- It must fall into the map (adjustment for values, beliefs, meta-programs).
- It must be described in a language understandable to the client (predicates, Sort Gate).
3. Impact
Well, after the advertisement got inside, it is important that it work there and make it so that the person takes the necessary actions. There are many tricks here, and more and more new ones appear.
- To attract attention -
The level of delivery is quite important - if a person does not notice, read, pay attention, all other tricks will no longer be needed. That is, in addition to the fact that she must physically get to the client, he must pay attention to her. And view / listen / read to the end (or the most important part). Otherwise, nothing will work. This idea can be used for advertising as well.
In order to attract attention, you can use just a beautiful advertisement, or something unusual. They also like to show beautiful women, naked (more often also women), half-naked women, as well as something shiny and bright. It also uses what advertisers call stopping - various tricks to attract attention. It can be:
1. Sharp color (contrasting color matching)
2. A moving object against a static (inactive) background
3. Fast movement in the frame
4. High brightness of the image
5. Loud sound
6.A sharp change in sound
7. ...
It is known that ads with moving elements attract attention on average 1.5 times more than static ones.
"Size matters ." One of the biggest stretch marks in the world is "Adidas".
The only problem is that gradually people stop responding to the stimulus (filter it out), and they have to come up with a new one. For example, some time ago the inscription "Stop!" In red on a yellow background was fashionable. After a while, it stopped working, at the same time ruining the lives of safety specialists, who did not use this inscription for advertising purposes at all.
True, attracting attention can alienate a person at the level of adjustment. That is, at first a person pays attention, but his next action will be to turn away and leave.
- Perception filters -
The main task of getting into the perception filters is to create a high level of trust in the Client. If the level of trust is high, the information is processed and accepted for information. The level of trust is low - it is eliminated.
The most important perceptual filters in the context of advertising (it is clear that this all strongly depends on the specific situation):
- Map
A map is a set of ideas of a person about the world. If you provide information consistent with his card, he trusts you. If you don't, the level of trust goes down. Roughly - but most likely a "target audience" map.
- Beliefs
Probably the most important perceptual filter: "this is decent", "this ad is worth watching", "they will cheat", etc. This also includes cultural norms: decent - not decent, etc. Not everyone will like this association.
- Values
They go in conjunction with beliefs, beliefs themselves, and determine how we interact with love, honor, frugality, reliability, security ...
- Criteria
And this is what the values are measured by - in most cases, advertising will work with criteria in one way or another (somehow associate them with a "product"). But also usually a person has criteria for which advertising is worth / not worth paying attention to.
- Advertising language
A special language is used to enter the Client's card. There is a special model for how to speak "generically". Next comes the meta-programs: basic filters of human perception.
- Channels of Perception
Next after the group are beliefs / values / criteria. Channels of Perception determine in what way a person prefers to receive information about the world in the first place: to see, hear, feel.
- Gate Sorting
What a person pays attention to in life: people, things / actions, values, process, time, place. "Sorting Gate" defines the way of presenting information, its sequence, structure of the content, which should be inside the visual row / text.
- Reference
How a person makes decisions: ITSELF, based on their own values and criteria, or OUT - based on the opinions of other people). The reference will determine how the person is motivated - by providing information, or by giving advice and referring to the recommendations of others.
- Focus Comparison
Some people are more likely to pay attention to differences, others to similarities. And if there is a comparison in advertising, then it will depend on the focus of the comparison, pay more attention to how the product differs, or what it looks like.
- Time
Some are more inclined to think about the future, others about the present, and still others about the past.
- Impact
Advertising creates motivation. Actually, it cannot create anything else.
- Motivation: K or OT?
So, we need motivation to take an action that we don't want to do: part with money, get off the couch, drag a bag, waste time, etc. This can be done in the following ways:
- show how bad it will be if you DO NOT do this (OT motivation);
- show how good it will be if you do it (motivation K);
- to show that everything is not so scary (reducing the barrier);
- a combination of the previous methods.
What is more effective in each specific case will actually depend on this case: the target group may be inclined either to a certain type of motivation (K or OT), but may not have a pronounced inclination (or the distribution may be more or less uniform) ... It can also greatly depend on the product offered. For example, when buying drugs, people are more inclined to motivate "OT", and when buying accessories - "K".
It is also possible that, instead of increasing the level of motivation, the size of the barrier decreases. That is, it is assumed that the desire to buy, for example, is already there, it may not be possible to increase it especially, but you can convince that "everything is not so scary." For example, a typical advertisement for "lowering the barrier" is an advertisement for the Mega shopping center. All the way you are convinced that it is close, convenient and everything is in one place. The implication is that people enjoy shopping, you just need to convince them that shopping in Mega is not as scary (most enjoyable) as in other places.
An example of effective (based on results) advertising based on OT motivation. That is, motivation is a balance: you can increase the desire to receive (or the unwillingness will lose), or you can decrease the negative assessment of the action.
For people motivated by K, for this, they need to create a vision of a wonderful future as a result of a perfect action:
- The Kaiff vacuum cleaner will make your life happy!
- Do you want to have beautiful and healthy hair? Buy Milo shampoo!
- If you put money in OUR BANK, you will receive 110% profit every month!
Motivated K have a good idea of what they want to get, this attracts them and pulls them towards themselves. And the more pleasant and beautiful “it” is, the stronger their motivation. That is why there are such a bunch of descriptions of the advantages of the offer in advertising, which are often very unrealistic and not environmentally friendly:
- Only our product will make you completely happy
- Chewing Rezina chewing gum exclusively will have beautiful white teeth
For people motivated by OT, this requires creating a terrifying picture, and the more terrifying it is, the more motivated a person of this type will be. The horrifying picture of caries or the no less striking appearance of dandruff leading, according to the creators of advertising, to almost premature death, is a fairly typical example of this. The above advertising slogans aimed at motivated OTs would look something like this:
- Without the Kaiff vacuum cleaner, your life will turn into hard labor!
- Has your hair become brittle, brittle? And do you want to get rid of dandruff? Buy Milo shampoo!
- If you do not put money in OUR BANK, you will not receive 110% profit every month!
These people usually have a good idea of what to avoid, but what they want to achieve is a little more difficult for them to define. In everyday life, this may be so. The motivated C in order to force himself to wash the floor imagines all the delights of sparkling cleanliness, praise from relatives and a sense of achievement. A motivated OT for the same will imagine all the horrors of complete littering, abuse of living together and condemnation of neighbors, as well as harsh reproaches to himself. Naturally, people usually use both methods of motivation. And some first say what they are leaving, and then what they are striving for.
- Has your hair become brittle and brittle? Do you want to see them healthy and strong? Buy Shampunn shampoo!
At the same time, we can say that people with K motivation are more focused on the “positive” aspects of life, and people with OT motivation are more focused on the “negative” ones. There is one feature of the Russian mentality: the primary motivation of "OT". That is, you need to intimidate and intimidate a potential buyer, and then he will rush to buy the offered product.
- Impact. Anchors in advertising -
An anchor is what precedes a conditioned reflex. Under certain conditions, you can create a clear link: incentive - state (for example, a label - a desire to buy). Anchors are the first and main tool. With anchors, the main difficulty is not so much setting the anchor as creating the state. There will be special difficulties with this: if you want to sell something, not every, even a very pleasant state, causes the motivation to buy (negative anchors are usually placed either on competitors' products or on a “did not buy / did not "Situation).
- Just beautiful ... -
We create a state (visuals, music, etc.). A beautiful girl runs along the seashore, a beautiful girl rides a horse, a white stork flies, a cat sneaks. I really want to shove a child into the frame (children and animals definitely cause a pleasant state) - but there is a legislative restriction. But if the goods are for children ... If this is not a video clip, but a poster, then the goods are simply present in the frame. Quite often - just a label in the corner.
Pros:
More or less unambiguous state call. The condition is known. Relatively low cost. Favorable perception of the audience (beautiful calm visuals, pleasant music). Can be used in static advertising.
Minuses:
It is difficult to induce a strong state. It is difficult to induce a state of desire. A large number of impressions are required to achieve the desired result. The video itself (poster size) must be long enough for a more or less unambiguous state call.
- Insight
In this video, you will be told the whole truth about ..., or will draw your attention to ... State: "Exactly! I didn't think." This can also include "original" advertising - that is, a funny association, ambiguity, and so on.
Pros:
The condition is quite intense. Can be used in static advertising.
Minuses:
Advertising works for a fairly short time (until everyone gets insight). A really fresh idea is required. It is difficult to find the exact state.
- Template break -
There are a number of images (both visual and auditory and meaningful) that create a certain association (or refer to a known association). Then it suddenly turns out that the association is not correct: the oil that flowed beautifully is machine oil, the waterfall is a stream on the road. A person reacts to a break in the template by falling into a fairly deep trance. And in this state, he is much more susceptible and much less critical. Therefore, the command can be effectively inserted at this point.
Pros:
A fairly unambiguous state call. The condition is quite intense.
Minuses:
Advertising works for a very short time (the template can be torn only once - after that it does not work). A really fresh idea is required. It is difficult to create static ads.
- We use existing anchors -
We can also use existing anchors: famous athletes, artists, politicians; popular ringtones. Then it is enough to simply combine the product and the person (melody) in the frame. He can talk about the delights of the product, use it, maybe some funny story (well, the viewer should watch it). If this is a poster, it is enough to simply place them together (a person and a product) into the frame.
It is clear that if people are known (in the good sense of the word), they just by themselves cause a high level of trust, a desire to become such, and in general all the associations that are associated with them. They trust their words (a prerequisite for passing filters and for influencing), they want to look at them, etc. Only they are expensive for advertisers ...
Pros:
More or less unambiguous state call. The state is known (interest, delight, trust). "I want to be like him / her" also works. Most likely a high level of trust in the source. The video itself can be quite short. The number of impressions may be lower than in previous cases.
Minuses:
High cost (first person payment). The product is unambiguously associated with this person - if, God forbid, he does something wrong, then this “wrong” will go to the assessment of the product (Michael Jackson - "Pepsi").
- Women in Advertising -
Women love to be thrust into advertisements just for any reason. Whether a split system, a camera, a car, a razor, toothpaste, juice is advertised - they will try to show you a woman everywhere. In other words, both women and men like to look at women. But there are some differences. Men like to look at women in the context of "And I want this." And to women: "I want to be like that." And that's a pretty strong difference. The bitch who builds everyone into men is a more attractive image for women, but can alienate men. And vice versa, an obedient beauty with a disproportionately large bust, ready for anything - is likely to please men, but women may not like it very much.
- Impact. Command injection -
Anchors are great, but with anchors you can only associate an object with a state. How exactly a person will react to this condition is not entirely clear. I would like to be able to have a more "targeted" impact. For example, commands like: "go there, do it".
And, indeed, such a possibility exists. Specific speech commands can be sent to the unconscious level, where they will be perceived simply as "programs to execute". There are several approaches to this. True, for the "implementation" of the command, it is required to fulfill many more conditions than, for example, for the installation of anchors.
The most important condition is a high level of trust in the source of the "team". If the anchors do not strongly depend on this very trust (the linking of the state and the product occurs completely mechanically) for all speech techniques, rapport is simply necessary. Without it, these things just don't work.