Parcel rerouting by phone

[chushpan]

Rerouting a package over the phone is a process where you contact a courier or postal company to change the delivery address of your package. This process can be useful if you are unable to receive your package at the address you provided or want to send it to a different address.

Here is a step-by-step guide on how to reroute a package over the phone:

1. Check the possibility of redirection​

Not all delivery services offer a parcel redirection service. Before calling, make sure that:

• The parcel has not been delivered yet.
• The shipping service supports address changes (eg FedEx, DHL, UPS and some postal services).
• You know the tracking number of the shipment (it is needed to identify the parcel).

2. Find the delivery service's contact information​

Find the customer support or hotline number on the company's website. It is usually listed in the "Contacts" or "Support" section.

3. Prepare for the conversation​

Before calling, please prepare the following information:

• Tracking number of the shipment.
• Current delivery address.
• New delivery address.
• Your contact information (name, telephone number).
• Additional information that may be required (e.g. seller's order number).

4. Contact the delivery service​

Call the support service and inform the operator about the need to redirect the parcel. The dialogue usually looks like this:

1. Introduce yourself and state the tracking number of the shipment.
2. Check the current status of the parcel (for example, whether it is in transit or already in the warehouse).
3. Please provide a new shipping address.
4. Check the cost of the redirection service (if it is paid).

5. Pay additional fees​

Many delivery services charge an additional fee for changing the delivery address. This may depend on:

• Distances between old and new address.
• Type of shipment (express delivery, standard delivery).
• The company's own policies.

Check with the operator for the cost and payment method (online, by bank card or in cash).

6. Get confirmation​

After changing the address:

• Ask the operator to provide confirmation (for example, an email or SMS).
• Track your parcel using the tracking number to make sure it is heading to the new address.

7. Alternative redirection methods​

If you cannot reach the delivery service by phone, try other methods:

• Personal account on the company website:
  • Log in to your personal account using the tracking number.
  • Change the delivery address through the website interface.
• Support chat:
  • Many companies offer online chat to contact operators.
• Mobile application:
  • Some delivery services allow you to change your address through their app.

8. Special cases​

A. The parcel has already been delivered.​

If the parcel has already been delivered to the old address, you can:

• Ask neighbors or friends to pick it up.
• Contact the pick-up point (if the parcel is there).
• Order return shipping through customer support.

B. The parcel is on its way​

If your package is already on the move but has not yet arrived, you can request a redirect, but this may take additional time.

C. Change of address within one country​

Redirection is usually simpler if the new address is in the same country. International redirection can be more complicated and expensive.

9. Possible problems​

A. Delivery times​

Changing your address may increase delivery time, especially if the new address is far away.

B. Redirection Denied​

Some companies do not support rerouting for certain types of shipments (such as international or economy class).

C. Additional Costs​

Make sure you are prepared to pay additional fees for changing your address.

10. Conclusion​

Parcel forwarding by phone is a convenient way to change the delivery address if you are unable to receive the shipment at the specified address. To avoid problems, check the possibility of redirection in advance, prepare the necessary information and be prepared to pay additional fees.

Answer: To redirect a parcel by phone, contact the delivery service, provide the tracking number and new address, and clarify the cost of the service. Make sure the parcel has not yet been delivered and receive confirmation of the address change.

 

[Man]

Parcel forwarding by phone in the USA and Europe​

Parcel forwarding by phone in the US and Europe is possible in some cases, but the rules vary by delivery service and country.

1. USA​

USPS (United States Postal Service)​

• Is it possible to do it by phone?
  • No, but you can do it online through USPS Package Intercept (for a fee, before delivery).
  • A USPS.com account is required for redirection.
• Alternatives:
  • Hold for Pickup – you can hold your parcel at the branch.
  • Forward Mail – if permanent forwarding is configured (verification required).

FedEx​

• Is it possible to do it by phone?
  • Yes, but sender/recipient details are required.
  • Call FedEx Customer Service (1-800-463-3339).
• Conditions:
  • Delivery has not yet started or the parcel is being sorted.
  • A fee ($10-$20) may apply.

UPS​

• Is it possible to do it by phone?
  • Yes, but better through UPS My Choice (online).
  • Phone: 1-800-742-5877.
• Conditions:
  • Redirect before first delivery attempt.
  • Cost: $5–20.

2. Europe​

Royal Mail (United Kingdom)​

• Is it possible to do it by phone?
  • No, only via online request or at the branch.
  • Redirection service (paid, from £33.99/year).

DHL (Germany, EU)​

• Is it possible to do it by phone?
  • Yes, but better via DHL Express Service.
  • Phone: +49 228 4333112 (EU) / 1-800-225-5345 (US).
• Conditions:
  • Delivery is not yet complete.
  • Identity verification may be required.

La Poste (France)​

• Is it possible to do it by phone?
  • No, only through an account on the website or in the office.
  • Réexpédition service (from €14.90).

Italian Post (Italy)​

• Is it possible to do it by phone?
  • No, only online or at Ufficio Postale.

Conclusion​

You can by phone: FedEx, UPS, DHL (sometimes).
You can't by phone: USPS, Royal Mail, La Poste, EU national post offices.
The best way: Use the tracking number and online forwarding services.

If you know the delivery service and the country, I will clarify the exact steps!

 

[Cloned Boy]

Parcel forwarding by phone​

Parcel redirection is the process of changing the delivery address of a parcel that has already been sent. Many courier companies and postal services offer this service. Here's how to redirect a parcel over the phone:

1. Call support​

• Find the customer service number: Go to the website of the company that is delivering your package. The contact information is usually located under "Contacts" or "Customer Service".
• Prepare information: Before calling, gather the necessary information such as package tracking number, cardholder information (name, address) and new shipping address.

2. Communicate your intention​

• Explain the situation to the operator: Tell the operator that you want to redirect the package. Provide the tracking number and the new address.
• Check the terms: Ask about possible referral fees and how long the process might take.

3. Confirm redirection​

• Get confirmation: After the call is over, check if you will receive a forwarding confirmation via email or SMS. This is important for tracking the status of your package.
• Record the information: Note all changes and details so you can refer to them in the future.

4. Alternative redirection methods​

If for some reason the phone redirection fails, you may want to consider the following options:

• Online Services: Many courier companies offer a redirection option through their websites or mobile apps. You will need to enter the tracking number and the new address.
• Visiting offices: You can also send a drop with a fake ID by visiting the local office of the courier service and arrange the redirection in person.

Conclusion​

Rerouting a package by phone is a quick and easy way to change your delivery address. Make sure you have all the necessary information at hand and don't forget to check for any additional fees.

P.S. Professional call services perform the "reroute" service for $10-20 per call.