Anti-fraud check of payments
Detecting and combating fraudulent transactions is one of the key tasks of all international payment systems. The security of online payment transactions is monitored by many systems at different levels and stages of payment.
International payment systems Visa and MasterCard are the largest financial organizations coordinating payment flows in the world. They develop and implement technologies, set and recommend card security standards, continuously supplementing them.
Antifraud systems (from the English "fraud") of different acquiring banks, thanks to the complex control and exchange of data with other banks, expose hundreds of criminal, fraudulent groups operating in different countries of the world and committing crimes using payment cards. Monitoring and anti-fraud control is carried out in automatic and manual modes.
The site onlinetickets.world is interested in providing the highest quality services to service your trip, but it cannot influence the decisions of payment systems. In accordance with the Anti-Fraud Policy, we comply with all necessary anti-fraud requirements. Like any other organization that accepts payments, especially in the e-commerce sector, our service tries to reduce risks and ensure control over the movement of accepted funds, the earliest possible detection of signs of fraud and prompt response to any suspicious cases.
Typical reasons when a transaction can be considered suspicious by anti-fraud filters:
- Online payment is not made in the country where the payer's bank card is issued.
- The card is on the “black list” of anti-fraud systems.
- The payment system has blocked the acceptance of cards issued in certain countries. As a rule, these are some countries in Asia, Africa, Latin America and others, where, according to international statistical reports, the maximum number of risks and crimes with bank cards is recorded.
- Other reasons why a bank card may not be accepted for payment.
How do various anti-fraud systems respond to suspicious cases:
- after entering the card data, the card is automatically blocked by anti-fraud filters if it does not match the settings. The reason for the error usually appears on the screen;
- the payment system blocks the payment attempt without explaining the reasons for the suspicions;
- sends an email to the payer with a request to document the ownership of the card specified during payment;
- invites the payer to go through a simple online check to make sure that he really is the owner of the bank card.
Documentary proof of card ownership
The user, whose card aroused suspicion when trying to pay, can receive an email with the following content:
Anti-fraud-control system has identified a high risk of this transaction. Unfortunately, we cannot issue your ticket yet. For a successful ticket purchase, please confirm the legality of using your bank card. Send supporting documents to the email address… within the validity period of your reservation.
Documents required to confirm successful payment:
1. A copy of the first page of the cardholder's passport.
2. A copy of the front side of the plastic card from which the payment was made.
You can hide the digits of the card number, except for the last 4 digits, which should be clearly visible.
Technical specialists will analyze the information for further processing and issuing a ticket.
All of the above data is destroyed immediately after consideration.
We apologize for any inconvenience caused.
After receiving the above supporting documents, upon successful completion of the control, the transaction will be successfully completed.
If the payment system rejects the evidence, the Buyer will be informed about this, the reservation will be canceled, the seats (or other booked services) will return to the general sale. The same will happen if the Buyer does not send the requested documents. In this case, if the tickets (or other services of the onlinetickets.world website) are relevant to you, we recommend that you re-create your booking and pay with a different method or use a different bank card.
Online verification of card ownership
In some cases, after trying to pay for the order by opening the reservation in the "User Account" section, the Buyer will see such a message with the procedure. Please complete the following steps no later than 15 minutes from the moment you try to pay for the order.
Attention! Your card has not passed the anti-fraud filter.
We need to make sure that you really are the owner of the bank card. For security reasons, we will block a random amount of 0.01–1.00 USD on your card (depending on the selected currency). From the drop-down list, select the currency in which the random amount will be blocked and click the "BLOCK" button. As a cardholder, find out what random amount has been blocked on your card.
You can find out the size of the blocked amount:
1. In Internet banking, to which your card belongs - in the statement of the last transaction.
2. In SMS from the bank, if the function of SMS-informing about completed transactions is active for your card.
3. In the technical support of the bank (the phone number is indicated on the back of the card), ask in which store the last transaction was made and what amount was blocked on the card.
In the field below, enter the amount that was blocked and click the "CONFIRM" button.
After the timely completion of the confirmation, if the blocked random amount coincides with the amount you specify, the payment for the order will be accepted. If the amounts do not match or the Buyer does not perform the above actions, payment will not be accepted; the reservation is canceled; funds are automatically unlocked on the card within 3 hours. What should I do if I receive a request to confirm my ownership of the card? If your payment has been identified as suspicious, don't worry. Some acquiring banks ask for confirmation of card ownership in 60% of cases. After receiving a request for confirmation, follow the simple steps and receive a paid order.
More information in these topics:
Shopify's fraud analysis flags orders that might be fraudulent so that you can review them before you fulfill them.
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