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It turned out that the "corporation of good" does this for a reason...
Google is working to remove all fake airline customer service phone numbers that appeared in the search results.
On July 17, Shmuley Evers reported on Twitter * that after his flight was canceled from JFK Airport in New York, he entered the phone number of the support service of the Delta office at that airport in a Google search engine. He almost gave up his credit card number to buy a new ticket when he realized that he was talking to a fraudster who had replaced the official phone number of the Delta office in the Google system with another one.
Evers checked several airline support phone numbers for offices at JFK Airport and quickly found errors on Google Maps pages for Delta, American Airlines, Southwest Airlines, Air France, Qantas, ITA Airways, and Turkish Airways.
It's unclear how the scammers managed to change the Google search results for these phone numbers. A company spokesperson said that Google "does not tolerate this misleading activity." However, the company has not yet responded to questions about how fraudsters managed to pull off something similar with so many major airlines.
A Delta representative said that the airline's specialists have already begun to correct inaccuracies, suspend the operation of fraudsters ' accounts, and apply additional security measures to prevent further abuse.
According to Google, this incident is only part of a broader effort by fraudsters to change airline contact information.
Google said it tried to remove incorrect content as quickly as possible, as well as suspend suspicious accounts and even sue fraudsters. The tech giant uses a combination of human operators and automated technologies to constantly monitor Google Maps for this type of fraud.
According to the company, these efforts have already prevented more than 20 million attempts to create fake company profiles. Google urged companies to independently check their pages to make sure that all information is true, as well as promptly report any inaccuracies.
None of the affected airlines responded to requests for comment, with the exception of Delta, which said it is in constant contact with both law enforcement and Google regarding fraud issues.
The airline encouraged customers to contact it directly through the company's website, where it has a phone number and the ability to chat with operators.
For now, all fraudulent phone numbers have been removed and replaced with real airline office numbers at New York City airports.
Previously, scammers used Google Ads to promote malicious sites in Google search results. Some comments under Evers tweet suggested that Google simply approves changes to pages without consulting the companies themselves.
Google is working to remove all fake airline customer service phone numbers that appeared in the search results.
On July 17, Shmuley Evers reported on Twitter * that after his flight was canceled from JFK Airport in New York, he entered the phone number of the support service of the Delta office at that airport in a Google search engine. He almost gave up his credit card number to buy a new ticket when he realized that he was talking to a fraudster who had replaced the official phone number of the Delta office in the Google system with another one.
Evers checked several airline support phone numbers for offices at JFK Airport and quickly found errors on Google Maps pages for Delta, American Airlines, Southwest Airlines, Air France, Qantas, ITA Airways, and Turkish Airways.
It's unclear how the scammers managed to change the Google search results for these phone numbers. A company spokesperson said that Google "does not tolerate this misleading activity." However, the company has not yet responded to questions about how fraudsters managed to pull off something similar with so many major airlines.
A Delta representative said that the airline's specialists have already begun to correct inaccuracies, suspend the operation of fraudsters ' accounts, and apply additional security measures to prevent further abuse.
According to Google, this incident is only part of a broader effort by fraudsters to change airline contact information.
Google said it tried to remove incorrect content as quickly as possible, as well as suspend suspicious accounts and even sue fraudsters. The tech giant uses a combination of human operators and automated technologies to constantly monitor Google Maps for this type of fraud.
According to the company, these efforts have already prevented more than 20 million attempts to create fake company profiles. Google urged companies to independently check their pages to make sure that all information is true, as well as promptly report any inaccuracies.
None of the affected airlines responded to requests for comment, with the exception of Delta, which said it is in constant contact with both law enforcement and Google regarding fraud issues.
The airline encouraged customers to contact it directly through the company's website, where it has a phone number and the ability to chat with operators.
For now, all fraudulent phone numbers have been removed and replaced with real airline office numbers at New York City airports.
Previously, scammers used Google Ads to promote malicious sites in Google search results. Some comments under Evers tweet suggested that Google simply approves changes to pages without consulting the companies themselves.
