The attack helped customers avoid penalties for non-payment of mortgages.
A major mortgage giant from Texas, Mr. Cooper, offered its customers alternative ways to repay loans after the cyber attack that occurred on October 31.
The company has provided customers with several different payment methods – payment by phone, through the postal service, as well as through Western Union and MoneyGram. In addition, a one-time online payment option is provided, which is a convenient option for many users.
It is noted that Mr.Cooper serves more than 4.3 million customers and is the largest non-bank mortgage lender in the United States. Mr. Cooper is engaged in servicing and issuing mortgages across the country and manages a loan portfolio of $937 billion.
On November 1, customers try to log in to their accounts on the Mr site.Cooper A technical failure message was displayed for making mortgage payments. Subsequently, it turned out that the reason was a targeted cyber attack, which caused the systems to crash. Mr. Cooper did not specify whether the problem is related to the ransomware program.
In a notice on a temporary website on November 6, the company wrote that it had taken steps to lock down systems to ensure the security of user data. The company also stressed that customers will not suffer any financial losses in the form of fines or penalties for late payments due to the current situation.
In response to the attack, the company's IT specialists immediately launched mitigation measures to protect the systems and personal data of customers, and also suspended the operation of some systems.
Currently, Mr.Cooper conducts a thorough investigation of the incident to determine whether customer data was compromised. If the fact of unauthorized access is confirmed, the company promises to provide victims with services to protect their personal information.
A major mortgage giant from Texas, Mr. Cooper, offered its customers alternative ways to repay loans after the cyber attack that occurred on October 31.
The company has provided customers with several different payment methods – payment by phone, through the postal service, as well as through Western Union and MoneyGram. In addition, a one-time online payment option is provided, which is a convenient option for many users.
It is noted that Mr.Cooper serves more than 4.3 million customers and is the largest non-bank mortgage lender in the United States. Mr. Cooper is engaged in servicing and issuing mortgages across the country and manages a loan portfolio of $937 billion.
On November 1, customers try to log in to their accounts on the Mr site.Cooper A technical failure message was displayed for making mortgage payments. Subsequently, it turned out that the reason was a targeted cyber attack, which caused the systems to crash. Mr. Cooper did not specify whether the problem is related to the ransomware program.
In a notice on a temporary website on November 6, the company wrote that it had taken steps to lock down systems to ensure the security of user data. The company also stressed that customers will not suffer any financial losses in the form of fines or penalties for late payments due to the current situation.
In response to the attack, the company's IT specialists immediately launched mitigation measures to protect the systems and personal data of customers, and also suspended the operation of some systems.
Currently, Mr.Cooper conducts a thorough investigation of the incident to determine whether customer data was compromised. If the fact of unauthorized access is confirmed, the company promises to provide victims with services to protect their personal information.
