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Customers are unable to book trips online due to mysterious glitches. What is the reason for them?
The UK's largest motorhome club in Europe, Caravan and Motorhome Club (CAMC), which unites more than 1 million people, faced a large-scale failure of digital services, allegedly caused by a hacker attack.
For 5 consecutive days, users have been complaining about the unavailability of the site, applications, and other online services. A number of customers were unable to use their phone booking.
CAMC notified the Information Commissioner's Office (ICO) of the incident. This indirectly indicates possible problems with data security.
There is very little official information from CAMC. In social networks, it is said that external specialists are working on troubleshooting. At the same time, it is emphasized that the personal data of club members were not affected.
However, customers are concerned that their travel information, combined with their addresses, may have been stolen. They express dissatisfaction with the progress of the investigation of the incident and the lack of direct communication from CAMC. Currently, club members can only focus on social networks and a small notification on the company's website.
On Facebook one of the users complained: "After 25 years in IT, I know that the only way to maintain the understanding and patience of users is to keep them constantly informed about the progress of the investigation. Repeating the same message does nothing to calm people down. It's much easier to admit that employees accidentally installed an update or someone deleted the database..."
Although the phone systems briefly stopped working at the beginning of the incident, club members were advised to refrain from calling "unless they have urgent questions." Judging by the social media posts of CAMC subsidiaries, their phone, online, and email bookings continue as normal.
Similar large-scale failures are often the result of a targeted cyber attack. It may be related to ransomware. However, so far, neither CAMC nor law enforcement agencies have provided official comments.
The investigation continues. CAMC apologizes to customers for any inconvenience caused and asks for their patience.
The UK's largest motorhome club in Europe, Caravan and Motorhome Club (CAMC), which unites more than 1 million people, faced a large-scale failure of digital services, allegedly caused by a hacker attack.
For 5 consecutive days, users have been complaining about the unavailability of the site, applications, and other online services. A number of customers were unable to use their phone booking.
CAMC notified the Information Commissioner's Office (ICO) of the incident. This indirectly indicates possible problems with data security.
There is very little official information from CAMC. In social networks, it is said that external specialists are working on troubleshooting. At the same time, it is emphasized that the personal data of club members were not affected.
However, customers are concerned that their travel information, combined with their addresses, may have been stolen. They express dissatisfaction with the progress of the investigation of the incident and the lack of direct communication from CAMC. Currently, club members can only focus on social networks and a small notification on the company's website.
On Facebook one of the users complained: "After 25 years in IT, I know that the only way to maintain the understanding and patience of users is to keep them constantly informed about the progress of the investigation. Repeating the same message does nothing to calm people down. It's much easier to admit that employees accidentally installed an update or someone deleted the database..."
Although the phone systems briefly stopped working at the beginning of the incident, club members were advised to refrain from calling "unless they have urgent questions." Judging by the social media posts of CAMC subsidiaries, their phone, online, and email bookings continue as normal.
Similar large-scale failures are often the result of a targeted cyber attack. It may be related to ransomware. However, so far, neither CAMC nor law enforcement agencies have provided official comments.
The investigation continues. CAMC apologizes to customers for any inconvenience caused and asks for their patience.
