Today we will deal with Refund in rather unusual ways. Surely everyone who sits in "special" publics of Telegram is familiar with this word one way or another. In short, Refund is a return of money from goods that were received from trading platforms (Aliexpress, Amazon, Asos, Ebay, etc.)
The return occurs with the help of a dispute (aka dispute), in which the buyer, seller and mediator (an employee of the platform, in this case acting as a judge) participate. The latter makes a decision on the return (or not return) of money.
Today you will learn how to make huge profits from working with Amazon using only social engineering skills. You can get up to 400% return on your investment.
Preface
Amazon is probably the easiest store to use social engineering. You can use it to practice your social engineering skills, and then use your knowledge in almost any store.
Knocking out a discount
The first task for the youngest referees, which pumps up social engineering skills in record time. Have you ever wondered if it is possible to ref a product before paying for the order? Or maybe how to use SI to achieve a price reduction on the item you need?
Let's go!
The whole scheme is actually tied to gift cards (hereinafter - GC from "Gift Card") and your SI. You must have GC for some amount less than the amount you want to buy (or you can pretend that you have it).
We pretend to be a helpless layer of the population (there will be an example at the end) and start pestering the support team: we ask them to lower the price because we really, really need to buy a video card for school, this product. Most likely, they will lower the shipping cost and offer to pay with the new price. You continue to say that you still don’t have enough money to pay for the product. Press them on the fact that it is for “noble” purposes (not for personal ones).
You can also tell the support team that you are “giving an error” when paying (similar to the screenshot).
Eventually, you will be given money for your Promotional balance and you will be able to spend it.
Example:
You are a student from the Decaying States of America. You absolutely need to buy a calculator for $110, but you only have GC for $80. We hammer the support and ask to lower the price, do not forget to remind that you are a student and that you need this calculator for training purposes.
You can also write that your payment is not going through, the system gives an error: "Your $80.00 gift card or promotional balance is less than your order total of $110.00. Please choose an additional form of payment to continue."
Continue to insist that you do not have enough money to pay. Sooner or later, this will lead to something.
Preparing for Refund
First, you need to choose the product correctly.
To be able to use the methods described below, you need to meet one condition: the product must be Sold and Dispatched by Amazon or Fullfilled by Amazon.
For example:
- Sony PS4 Sold and dispatched by Amazon - ok
- Sony PS4 Sold by ABC Store and fullfilled by Amazon - ok
- Sony PS4 Sold by ABC Stoe and fullfilled by ABC Store - not ok
There are many Amazons. American, English, French, Italian. For example, in German it looks like this:
If it is not clear, use a translator. Then apply my methods.
AMAZON CUSTOMER SERVICE
First, it is worth understanding what types of Amazon customer service there are, because they will help us get additional goods and money.
1. The customer agent (communication difficulty level - easy)
They are the easiest to get a refund from, because they have the authority to issue it right away. Keep in mind that they have a monetary limit for which they have the right to issue a refund. Usually, it is $ 350.
2. The Investigators (communication difficulty level - medium)
Sometimes I hate these people, because they know that they should give you a refund or a replacement, but they deliberately delay the process. Usually they conduct an investigation, but, fortunately for us, only an internal one. It includes only their warehouses and fulfillment centers.
3. Account Specialists (communication difficulty level - hard)
Try to avoid these guys whenever possible. They are the hardest to deal with. And if you brought the process to them, then sometimes it is simply unrealistic to get a refund or replacement of the goods.
In my personal experience, I had to communicate with them only three times, and once they refused to replace the goods. In general, try not to bring the process to the point where Account specialists start communicating with you.
REPLACEMENT OF PRODUCT AND REFUND
Many are aware of some of the reasons for which you can ask for a refund or replacement for your order. Some information is already in the public, and I am not here to tell you to use the "empty box" method. However, this method is also on the list, because it still works. I will help you adapt to any situation and make the right decision. You
should contact the support service only when the Amazon account indicates that the goods have been delivered.
There are 4 main methods by which you can get a refund or replacement of the goods.
1. Empty box
The method is quite simple - say that you opened the box, and it turned out to be empty. It is also important to indicate that the box was intact and showed no signs of opening when you opened it. This method should be used with caution when the item was delivered using UPS or FEDEX. These companies clearly update the information about the package, no matter where it is. UPS and FEDEX almost always weigh the packages before and after delivery. Now it is difficult to get refunds for huge amounts using this method, however, this method should be in your arsenal.
2. Package Never Arrived
This method is quite successful because it is quite difficult to prove whether YOU received the package or not. To use this method, make sure in advance that everything was done correctly. The shipping should be the slowest, free or standard usually means shipping with USPS. This is the best company for our method because most often the package does not have tracking, and if it does, it is almost never updated. They also allow you to receive the package without a signature. And also, you can always call USPS and ask for the package to be left on the porch or behind the house.
3. Unauthorized transaction
This method has also received many returns, but you should be careful with it, because it puts your account in the risk zone, where your account can be frozen or blocked. This method can be used when you have already made several orders. Make the purchase to a different address, otherwise there is no logic in this. Then you contact support and report that the transaction was not authorized, thereby getting your money back and receiving the parcel at a different address.
4. Problems with packaging
This is my favorite type of fraud, because here you can give free rein to your imagination. From my experience, I can give the following examples:
WAYS TO COMMUNICATE WITH SUPPORT
Now that you know the main ways to get a refund or compensation, I'll tell you another very important thing.
You have 3 methods of contacting Amazon support: email, live chat, and call.
1. Email
This is the worst method of communication, because they have 24 hours to respond, and during this time anything can happen. This greatly delays the process of solving the problem.
2. Live chat
This is a much better method than email, because all actions occur right now, but nevertheless, the service employee has time to think or consult with the supervisor and find the best solution.
3. Call.
This is the best way. Here you can always put pressure on the person from the support service. You can also convey your dissatisfaction to him by shouting and expressing your emotions. The employee will not have much time to think, and you can take full advantage of this. If your knowledge of English does not allow you to “pressure” the operator, use the calling service, which costs 5-10 dollars. You can ask me for the contact information.
EXAMPLE OF COMMUNICATION BY PHONE
You: Hello, Amazon. I just received my order. I waited it for a quite a while and I'm extremely disappointed on how my order was handled. I just got the box, however the item was missing inside. Does this happen with Amazon all the time?
Amazon: Hello, Sir. No, we usually do not get these type of problems with our customers. However, in order for me to help you, please provide your order number and your account name.
You: “account name” + “order number” +“billing information” What should I do next??? A friend of mine ordered from Amazon and this happened to him too.
Amazon: Since this order is a huge amount, I can't refund you, instead we must send this to our investigation team, so that you can be further assessed with. We will do our best to resolve all your problems.
You: (in such a situation there is a difference between a call and a live chat, because during the conversation you can continue to put high-quality pressure on the employee) I worked with a courier company before. And in order to speed up the process, I actually called them today and they told me that they only delivered what Amazon gave them. In fact, they can't do anything about it anymore and they told me that the item was lost in transit.
Amazon: before we process to the refund, can you please tell us the condition of the box when you received it? Where there any dents or damages to the box or was there any sign of it being tampered?
You: The box was perfectly packed. There was no sign of any alteration to it, not a single sign of any form of theft to it. I just got the box and the invoice inside. It's just that the item is missing from the box, which makes it really weird.
Amazon: Thank you for that information. Do you prefer refund or can we ship the new item to you?
You: New item, please, since I still need it.
Amazon: Ok, you will receive information about your item soon by e-mail. I really hope that you are satisfied with the solution that we found. And here's another $5 promo for you, because we value our clients.
ADDITIONAL WAYS TO MAKE PROFIT
1. Replacement + Refund
To do this, ALWAYS ask for a replacement first. If you received an empty box, say that you want this item anyway. If you used the "package not received" method, tell them that you will do everything possible on your part to make sure the package gets here this time. Try to mix it up. That is, if the parcel didn't arrive the first time, the second time say the box was empty and you can ask for a refund.
2. Two replacements + refund.
This won't be easy for a beginner. It will require a lot of work from you. First, you will need to ask for 2 replacements. You can use "empty box" and "parcel didn't arrive". To get a refund, you need to contact Amazon when your parcel is on its way and tell them to leave the item on the porch. It is best to call on the day the parcel is supposed to be delivered. Now you need to call the courier directly and ask them to deliver the item to another location, not far from the first place. Sign with someone else's signature and then claim that the parcel was stolen.
3. Three replacements + refund.
This method is for extreme sports fans, but I have managed to pull it off more than once. Do the same as in the previous method. Now use the next method. When specifying the address, change the address slightly. For example, if you live on the 3rd floor, specify the 4th floor. If you live in apartment 12, specify 22. You can also change one letter in the address. The courier will figure out where to deliver the goods, but you will refer to the Amazon service that the goods were never delivered and ask for a refund.
HOW TO AVOID AN INVESTIGATION AND SPEED UP THE REPLACEMENT/RETURN PROCESS
1. First of all, say that you have already contacted the courier service yourself, and they can do nothing about it, or, on the contrary, call the courier service and say that you never received the parcel, because when they delivered the parcel, you were not even in the country. You can also play on pity and say that the goods were for your son for his birthday. How would they feel in your place?
2. You can play the role of a victim. Say that you bought the goods on Amazon to sell them on Ebay later to make a little money. And now that you have not received the goods, you have suffered losses and will not be able to pay the rent for your apartment.
3. You can say that you are soon leaving for Uganda on a mission to help children, and you will be without the Internet, and this parcel is very important on this trip, so return the money, and I will buy it at a more expensive store. In this case, in addition to a refund, you can also be given a coupon for 5-50 dollars.
WHAT TO DO IF YOUR ACCOUNT WAS CLOSED?
Did you make a mistake somewhere? This happens, but it can be fixed. An Account Specialist is responsible for reopening an account, it is quite difficult to solve problems with him, but it is possible. The main thing is to understand why your account was closed. This may be due to the use of a fake credit card or fake documents, and they also found a connection with other accounts where violations have already been found.
So, what can you tell the support to try to gain access to a closed account:
1. I want to copy the data of the sent parcels.
You ask Amazon that you want to get information about your parcels. Despite the fact that your account is closed, if you ask very much and ask respectfully, there is a chance that they will open it.
2. I want to record all transactions in order to fill out the tax return correctly.
This method can be used at the end of the month and, especially, at the end of the year. Say that you really need the data from the account to fill out the tax return correctly, otherwise you may have problems and you will be imposed a large fine. You can also say that the insurance company requires all invoices from you to calculate the cost of insurance or to cover some payments. Use smart words, in most cases, the support people do not understand anything about this, and if possible, they will open your account.
3. One account for the whole family (In English, this is called a family-shared account)
Tell Amazon that many family members use this account, because they do not know how to use a computer well. The main thing here is to sound sincere and pretend that you are aware of Amazon's rules. Just tell them that lately you have not been able to monitor what your family members are doing on this account, and now it turns out that you can not get into your account. They will tell you that sharing one account with someone else is prohibited, and you in response say that naturally they will not do this anymore, and you will help make an account for your loved ones.
4. My account was used by someone else.
You can say that you went on vacation or a business trip for a month and did not use your account to concentrate on your vacation or work. And today, when you try to log in to your account 11, you get an access error. To be convincing, you can say that you only wanted to order diapers for your future child, but as luck would have it, you cannot get into your account.
WHAT TO DO IF THE ADDRESS IS ON THE BLACKLIST?
1. Other residents
If Amazon does not allow you to send to the specified address, say that some bloggers previously lived at this address, who probably constantly ordered something from Amazon. Say that you are not connected with them in any way, and do not know what the problem could be.
2. Left guy
Say that an unknown guy periodically appeared nearby and picked up the goods from the courier. Say that you do not know him, and perhaps he ordered something to your address, but you do not know anything about it.
3. Newbie
Introduce yourself as a complete newbie in the online environment and say that you just moved. And say that the previous tenant just picked up a package from this address yesterday. Say that you don’t know anything about this tenant and say that this is your first time ordering from this address. You can add that tenants from your building/neighborhood have also had problems with delivery to this address.
HOW TO PLACE AN ORDER?
1. It is best to prepare a new account, or use the account from which you have not yet made either a refund or replacement. Use the card that you have not used on Amazon before, otherwise additional verifications will most likely be required.
2. Where to order:
To a drop
This method is great because the address will be fresh and will not be on blacklists. Next, you can ask to send the goods to RU, or send the goods to a buyer, or try to immediately find a buyer and send the goods to him.
This option is well suited for putting such a service on stream. For this, you will need fresh drops and fresh white cards (do not pay from one card from 2 different accounts). If you are interested in the question of where to get white debit cards, I will help in PM, but in principle this is quite easy to find in Google.
On the forwarding service (There are a lot of such services, if you need a list, ask in PM, I will give it)
This option is also great for both personal use and for selling goods. The only thing is, before ordering an unofficial forwarding service, it is worth finding out whether they can send to it, because some forwarding services are on blacklists. And one more important aspect. In the forwarding service, you can easily understate the cost of the goods, which can speed up the customs process.
Directly to your country
This is a less desirable method, and there are reasons for this:
You have to wait quite a long time until the parcel reaches you to start the return or refund procedure
. There are not many products that are sent directly to the RU. There are many more items that can be sent to the USA or UK.
Fuss with customs. If the product costs less than 200 euros, then everything is ok, there will be no customs clearance. If the cost of the product is up to 1000 euros, then customs will request documents about the recipient and the ordered product. You will need to provide this. If the product costs more than 1000 euros, then in addition to the request for documents, you will need to pay a 30% duty on the amount exceeding 1000 euros.
3. Do not make more than 3 product items in one order.
4. Sometimes Amazon can request documents, this does not happen often, and there is nothing wrong with that. This can be a bank statement, a photo of the card where the last 4 digits of the card are visible (the rest can and should be blurred out), and a document with a billing address (if you make it for yourself - no problem, if for a fake address, you can draw it, it costs 3-10 dollars)
5. There is nothing illegal in this, you can safely make goods for yourself, relatives, friends. In the worst case, your account will be blocked, and the address will be blacklisted. Fortunately, we now know how to remove the address from such lists.
LIST OF STORES
After you have understood the basics of social engineering, it will not be difficult for you to pull the same trick with other stores.
The site where you want to apply your knowledge of Social Engineering should have something similar to this written.
This is a kind of guarantee that the company will send you the goods again or return the money if there are problems with delivery.
Avoid companies that say the following:
This means that they will not give you your money back or send you a new item if the package is lost. Basically, they are saying that it is your problem and we don't give a shit about you.
Here is a list of stores where I have successfully used the methods described above to get a profit:
[+] Amazon
[+] Footlocker
[+]] Vitacost
[+] Abercrombie
[+] Zumiez
[+] Urbanoutfitters (one item up to $150, an investigation is started for higher amounts)
[+] Nike (one item up to $150, an investigation is started for higher amounts, has not been given in RU since the end of 2018)
[+] A1 Supplements
[+] Asos
[+] Vans
[+] Bodybuilding
[+] Blizzard
[+] Keurig
Multi-accounts
Here is a brief procedure for multi-accounts. So, the first time you place an order using your data. You need:
- Account name;
- Email address;
- Shipping and billing address (address of the bank that issued the card);
- Phone number;
- Card number;
- Clean IP address
Account name - it is desirable that the name when registering an account matches the name of the Cardholder (card name). At this stage, you will encounter problems, when adding a payment card, in addition to the card number and the card expiration date, Amazon also asks for the name of the cardholder. i.e., ideally, write the first and last name.
One important point, the cardholder's name is not checked, so if you have a virtual card or a non-personalized card, you can specify absolutely any name. For example, the name as on the account or the name of the parcel recipient.
Many indicate the name on the account simply Andrey, and Amazon support may ask you to also provide the last name (which is indicated in the shipping address, or which is indicated as the name of the cardholder, or initially you wrote the last name, but they only told me the first name). You definitely need to know this last name - for you, Refund may take another day.
For each new account, use a distortion of the first and last name, an example was given at the beginning of the article using the example of drops.
Email address - as standard, a new account = new email. A small note, perhaps someone still does not know this. You should create a new email from the first and last name that you indicate on the account. For example, if you indicated Andrey Sidorov on the account, then create an email like this - AndreySidorov86@gmail.com
Shipping address and billing address - Remember! Billing address in Russia is not checked! You can always specify billing equal to shipping. If you send to an intermediary, then people do it differently: sometimes they specify billing in ru, shipping intermediary, sometimes they specify both billing and shipping the same - intermediary. In both cases, refs go through.
Each time, on each new account, you must have new billing and shipping addresses. Use the address distortion that I indicated at the beginning of the article, and you can also specify the address of a neighboring street. It is important that the neighboring street you specified is located near your actual place of residence. If you simply specify the house number, then the courier will call you in 100% of cases. And when he calls, you can ask him to deliver the parcel to the address you need.
But without waiting for the courier to call, you can take the initiative and call your local courier service and ask to change the delivery address convenient for you (you can use the one you have already sent to, the main thing is not to get caught in front of Amazon).
Sometimes, if you choose long delivery from Amazon, the parcel comes to you by Russian Post, but such a rarity is possible. Therefore, when you choose long delivery, I advise you to indicate a more or less real address, since a receipt from the Russian Post will be sent to it, according to which you will need to pick up the parcel at your branch.
Phone number - of course, it is better to use a new one, but there are people who use the same number 2-3 times. I would strongly advise against this.
New bank card - it can be any, that is, anonymous, virtual, your reissued old card, your friends' card. The main thing is to have a new card number. If you are short on cards, you can try to use it for another domain. For example, you get a Refund on. de, after the ref, delete the card from the account and add this card again, but for .co.uk.
IP address - each account should ideally have a new IP address. Decide for yourself where to get it - use your friends', relatives', or work computers. You can place orders from a phone with 3G networks, you can use dedicated servers, tunnels, socks (be sure to check the socks and tunnels for cleanliness).
Explaining to you that you can't log in to 2 different accounts from one IP address is absolutely pointless, you should understand this yourself.
In addition to the above, you should not log in to different accounts from the same browser. If you change the IP address through a proxy or tunnels, use different browsers or configure your browser once according to this instruction.
The return occurs with the help of a dispute (aka dispute), in which the buyer, seller and mediator (an employee of the platform, in this case acting as a judge) participate. The latter makes a decision on the return (or not return) of money.
Today you will learn how to make huge profits from working with Amazon using only social engineering skills. You can get up to 400% return on your investment.
Preface
Amazon is probably the easiest store to use social engineering. You can use it to practice your social engineering skills, and then use your knowledge in almost any store.
Knocking out a discount
The first task for the youngest referees, which pumps up social engineering skills in record time. Have you ever wondered if it is possible to ref a product before paying for the order? Or maybe how to use SI to achieve a price reduction on the item you need?
Let's go!
The whole scheme is actually tied to gift cards (hereinafter - GC from "Gift Card") and your SI. You must have GC for some amount less than the amount you want to buy (or you can pretend that you have it).
We pretend to be a helpless layer of the population (there will be an example at the end) and start pestering the support team: we ask them to lower the price because we really, really need to buy a video card for school, this product. Most likely, they will lower the shipping cost and offer to pay with the new price. You continue to say that you still don’t have enough money to pay for the product. Press them on the fact that it is for “noble” purposes (not for personal ones).
You can also tell the support team that you are “giving an error” when paying (similar to the screenshot).
Eventually, you will be given money for your Promotional balance and you will be able to spend it.
Example:
You are a student from the Decaying States of America. You absolutely need to buy a calculator for $110, but you only have GC for $80. We hammer the support and ask to lower the price, do not forget to remind that you are a student and that you need this calculator for training purposes.
You can also write that your payment is not going through, the system gives an error: "Your $80.00 gift card or promotional balance is less than your order total of $110.00. Please choose an additional form of payment to continue."
Continue to insist that you do not have enough money to pay. Sooner or later, this will lead to something.
As a result, we are credited with $30 to our Promotional balance on the account.
Preparing for Refund
First, you need to choose the product correctly.
To be able to use the methods described below, you need to meet one condition: the product must be Sold and Dispatched by Amazon or Fullfilled by Amazon.
For example:
- Sony PS4 Sold and dispatched by Amazon - ok
- Sony PS4 Sold by ABC Store and fullfilled by Amazon - ok
- Sony PS4 Sold by ABC Stoe and fullfilled by ABC Store - not ok
There are many Amazons. American, English, French, Italian. For example, in German it looks like this:
- Sold by "название магазина" and shipped by Amazon
- Sold and shipped by Amazon
If it is not clear, use a translator. Then apply my methods.
AMAZON CUSTOMER SERVICE
First, it is worth understanding what types of Amazon customer service there are, because they will help us get additional goods and money.
1. The customer agent (communication difficulty level - easy)
They are the easiest to get a refund from, because they have the authority to issue it right away. Keep in mind that they have a monetary limit for which they have the right to issue a refund. Usually, it is $ 350.
2. The Investigators (communication difficulty level - medium)
Sometimes I hate these people, because they know that they should give you a refund or a replacement, but they deliberately delay the process. Usually they conduct an investigation, but, fortunately for us, only an internal one. It includes only their warehouses and fulfillment centers.
3. Account Specialists (communication difficulty level - hard)
Try to avoid these guys whenever possible. They are the hardest to deal with. And if you brought the process to them, then sometimes it is simply unrealistic to get a refund or replacement of the goods.
In my personal experience, I had to communicate with them only three times, and once they refused to replace the goods. In general, try not to bring the process to the point where Account specialists start communicating with you.
REPLACEMENT OF PRODUCT AND REFUND
Many are aware of some of the reasons for which you can ask for a refund or replacement for your order. Some information is already in the public, and I am not here to tell you to use the "empty box" method. However, this method is also on the list, because it still works. I will help you adapt to any situation and make the right decision. You
should contact the support service only when the Amazon account indicates that the goods have been delivered.
There are 4 main methods by which you can get a refund or replacement of the goods.
1. Empty box
The method is quite simple - say that you opened the box, and it turned out to be empty. It is also important to indicate that the box was intact and showed no signs of opening when you opened it. This method should be used with caution when the item was delivered using UPS or FEDEX. These companies clearly update the information about the package, no matter where it is. UPS and FEDEX almost always weigh the packages before and after delivery. Now it is difficult to get refunds for huge amounts using this method, however, this method should be in your arsenal.
2. Package Never Arrived
This method is quite successful because it is quite difficult to prove whether YOU received the package or not. To use this method, make sure in advance that everything was done correctly. The shipping should be the slowest, free or standard usually means shipping with USPS. This is the best company for our method because most often the package does not have tracking, and if it does, it is almost never updated. They also allow you to receive the package without a signature. And also, you can always call USPS and ask for the package to be left on the porch or behind the house.
3. Unauthorized transaction
This method has also received many returns, but you should be careful with it, because it puts your account in the risk zone, where your account can be frozen or blocked. This method can be used when you have already made several orders. Make the purchase to a different address, otherwise there is no logic in this. Then you contact support and report that the transaction was not authorized, thereby getting your money back and receiving the parcel at a different address.
4. Problems with packaging
This is my favorite type of fraud, because here you can give free rein to your imagination. From my experience, I can give the following examples:
- There were some insects and parasites in the box that spoiled the parcel.
- There were a lot of small bones in the box.
- There was something in the box that looked like shit, it was smeared all over everything. I don't need a package like that. How can a service like Amazon allow themselves to do this?
- The box was covered in some kind of powder, it smelled really weird, I don't know what it was, but maybe it was some kind of drugs. I don't want any problems with the police, so I threw it all out. What the FUCK is that.
WAYS TO COMMUNICATE WITH SUPPORT
Now that you know the main ways to get a refund or compensation, I'll tell you another very important thing.
You have 3 methods of contacting Amazon support: email, live chat, and call.
1. Email
This is the worst method of communication, because they have 24 hours to respond, and during this time anything can happen. This greatly delays the process of solving the problem.
2. Live chat
This is a much better method than email, because all actions occur right now, but nevertheless, the service employee has time to think or consult with the supervisor and find the best solution.
3. Call.
This is the best way. Here you can always put pressure on the person from the support service. You can also convey your dissatisfaction to him by shouting and expressing your emotions. The employee will not have much time to think, and you can take full advantage of this. If your knowledge of English does not allow you to “pressure” the operator, use the calling service, which costs 5-10 dollars. You can ask me for the contact information.
EXAMPLE OF COMMUNICATION BY PHONE
You: Hello, Amazon. I just received my order. I waited it for a quite a while and I'm extremely disappointed on how my order was handled. I just got the box, however the item was missing inside. Does this happen with Amazon all the time?
Amazon: Hello, Sir. No, we usually do not get these type of problems with our customers. However, in order for me to help you, please provide your order number and your account name.
You: “account name” + “order number” +“billing information” What should I do next??? A friend of mine ordered from Amazon and this happened to him too.
Amazon: Since this order is a huge amount, I can't refund you, instead we must send this to our investigation team, so that you can be further assessed with. We will do our best to resolve all your problems.
You: (in such a situation there is a difference between a call and a live chat, because during the conversation you can continue to put high-quality pressure on the employee) I worked with a courier company before. And in order to speed up the process, I actually called them today and they told me that they only delivered what Amazon gave them. In fact, they can't do anything about it anymore and they told me that the item was lost in transit.
Amazon: before we process to the refund, can you please tell us the condition of the box when you received it? Where there any dents or damages to the box or was there any sign of it being tampered?
You: The box was perfectly packed. There was no sign of any alteration to it, not a single sign of any form of theft to it. I just got the box and the invoice inside. It's just that the item is missing from the box, which makes it really weird.
Amazon: Thank you for that information. Do you prefer refund or can we ship the new item to you?
You: New item, please, since I still need it.
Amazon: Ok, you will receive information about your item soon by e-mail. I really hope that you are satisfied with the solution that we found. And here's another $5 promo for you, because we value our clients.
ADDITIONAL WAYS TO MAKE PROFIT
1. Replacement + Refund
To do this, ALWAYS ask for a replacement first. If you received an empty box, say that you want this item anyway. If you used the "package not received" method, tell them that you will do everything possible on your part to make sure the package gets here this time. Try to mix it up. That is, if the parcel didn't arrive the first time, the second time say the box was empty and you can ask for a refund.
2. Two replacements + refund.
This won't be easy for a beginner. It will require a lot of work from you. First, you will need to ask for 2 replacements. You can use "empty box" and "parcel didn't arrive". To get a refund, you need to contact Amazon when your parcel is on its way and tell them to leave the item on the porch. It is best to call on the day the parcel is supposed to be delivered. Now you need to call the courier directly and ask them to deliver the item to another location, not far from the first place. Sign with someone else's signature and then claim that the parcel was stolen.
3. Three replacements + refund.
This method is for extreme sports fans, but I have managed to pull it off more than once. Do the same as in the previous method. Now use the next method. When specifying the address, change the address slightly. For example, if you live on the 3rd floor, specify the 4th floor. If you live in apartment 12, specify 22. You can also change one letter in the address. The courier will figure out where to deliver the goods, but you will refer to the Amazon service that the goods were never delivered and ask for a refund.
HOW TO AVOID AN INVESTIGATION AND SPEED UP THE REPLACEMENT/RETURN PROCESS
1. First of all, say that you have already contacted the courier service yourself, and they can do nothing about it, or, on the contrary, call the courier service and say that you never received the parcel, because when they delivered the parcel, you were not even in the country. You can also play on pity and say that the goods were for your son for his birthday. How would they feel in your place?
2. You can play the role of a victim. Say that you bought the goods on Amazon to sell them on Ebay later to make a little money. And now that you have not received the goods, you have suffered losses and will not be able to pay the rent for your apartment.
3. You can say that you are soon leaving for Uganda on a mission to help children, and you will be without the Internet, and this parcel is very important on this trip, so return the money, and I will buy it at a more expensive store. In this case, in addition to a refund, you can also be given a coupon for 5-50 dollars.
WHAT TO DO IF YOUR ACCOUNT WAS CLOSED?
Did you make a mistake somewhere? This happens, but it can be fixed. An Account Specialist is responsible for reopening an account, it is quite difficult to solve problems with him, but it is possible. The main thing is to understand why your account was closed. This may be due to the use of a fake credit card or fake documents, and they also found a connection with other accounts where violations have already been found.
So, what can you tell the support to try to gain access to a closed account:
1. I want to copy the data of the sent parcels.
You ask Amazon that you want to get information about your parcels. Despite the fact that your account is closed, if you ask very much and ask respectfully, there is a chance that they will open it.
2. I want to record all transactions in order to fill out the tax return correctly.
This method can be used at the end of the month and, especially, at the end of the year. Say that you really need the data from the account to fill out the tax return correctly, otherwise you may have problems and you will be imposed a large fine. You can also say that the insurance company requires all invoices from you to calculate the cost of insurance or to cover some payments. Use smart words, in most cases, the support people do not understand anything about this, and if possible, they will open your account.
3. One account for the whole family (In English, this is called a family-shared account)
Tell Amazon that many family members use this account, because they do not know how to use a computer well. The main thing here is to sound sincere and pretend that you are aware of Amazon's rules. Just tell them that lately you have not been able to monitor what your family members are doing on this account, and now it turns out that you can not get into your account. They will tell you that sharing one account with someone else is prohibited, and you in response say that naturally they will not do this anymore, and you will help make an account for your loved ones.
4. My account was used by someone else.
You can say that you went on vacation or a business trip for a month and did not use your account to concentrate on your vacation or work. And today, when you try to log in to your account 11, you get an access error. To be convincing, you can say that you only wanted to order diapers for your future child, but as luck would have it, you cannot get into your account.
WHAT TO DO IF THE ADDRESS IS ON THE BLACKLIST?
1. Other residents
If Amazon does not allow you to send to the specified address, say that some bloggers previously lived at this address, who probably constantly ordered something from Amazon. Say that you are not connected with them in any way, and do not know what the problem could be.
2. Left guy
Say that an unknown guy periodically appeared nearby and picked up the goods from the courier. Say that you do not know him, and perhaps he ordered something to your address, but you do not know anything about it.
3. Newbie
Introduce yourself as a complete newbie in the online environment and say that you just moved. And say that the previous tenant just picked up a package from this address yesterday. Say that you don’t know anything about this tenant and say that this is your first time ordering from this address. You can add that tenants from your building/neighborhood have also had problems with delivery to this address.
HOW TO PLACE AN ORDER?
1. It is best to prepare a new account, or use the account from which you have not yet made either a refund or replacement. Use the card that you have not used on Amazon before, otherwise additional verifications will most likely be required.
2. Where to order:
To a drop
This method is great because the address will be fresh and will not be on blacklists. Next, you can ask to send the goods to RU, or send the goods to a buyer, or try to immediately find a buyer and send the goods to him.
This option is well suited for putting such a service on stream. For this, you will need fresh drops and fresh white cards (do not pay from one card from 2 different accounts). If you are interested in the question of where to get white debit cards, I will help in PM, but in principle this is quite easy to find in Google.
On the forwarding service (There are a lot of such services, if you need a list, ask in PM, I will give it)
This option is also great for both personal use and for selling goods. The only thing is, before ordering an unofficial forwarding service, it is worth finding out whether they can send to it, because some forwarding services are on blacklists. And one more important aspect. In the forwarding service, you can easily understate the cost of the goods, which can speed up the customs process.
Directly to your country
This is a less desirable method, and there are reasons for this:
You have to wait quite a long time until the parcel reaches you to start the return or refund procedure
. There are not many products that are sent directly to the RU. There are many more items that can be sent to the USA or UK.
Fuss with customs. If the product costs less than 200 euros, then everything is ok, there will be no customs clearance. If the cost of the product is up to 1000 euros, then customs will request documents about the recipient and the ordered product. You will need to provide this. If the product costs more than 1000 euros, then in addition to the request for documents, you will need to pay a 30% duty on the amount exceeding 1000 euros.
3. Do not make more than 3 product items in one order.
4. Sometimes Amazon can request documents, this does not happen often, and there is nothing wrong with that. This can be a bank statement, a photo of the card where the last 4 digits of the card are visible (the rest can and should be blurred out), and a document with a billing address (if you make it for yourself - no problem, if for a fake address, you can draw it, it costs 3-10 dollars)
5. There is nothing illegal in this, you can safely make goods for yourself, relatives, friends. In the worst case, your account will be blocked, and the address will be blacklisted. Fortunately, we now know how to remove the address from such lists.
LIST OF STORES
After you have understood the basics of social engineering, it will not be difficult for you to pull the same trick with other stores.
The site where you want to apply your knowledge of Social Engineering should have something similar to this written.
This is a kind of guarantee that the company will send you the goods again or return the money if there are problems with delivery.
Avoid companies that say the following:
This means that they will not give you your money back or send you a new item if the package is lost. Basically, they are saying that it is your problem and we don't give a shit about you.
Here is a list of stores where I have successfully used the methods described above to get a profit:
[+] Amazon
[+] Footlocker
[+]] Vitacost
[+] Abercrombie
[+] Zumiez
[+] Urbanoutfitters (one item up to $150, an investigation is started for higher amounts)
[+] Nike (one item up to $150, an investigation is started for higher amounts, has not been given in RU since the end of 2018)
[+] A1 Supplements
[+] Asos
[+] Vans
[+] Bodybuilding
[+] Blizzard
[+] Keurig
Multi-accounts
Here is a brief procedure for multi-accounts. So, the first time you place an order using your data. You need:
- Account name;
- Email address;
- Shipping and billing address (address of the bank that issued the card);
- Phone number;
- Card number;
- Clean IP address
Account name - it is desirable that the name when registering an account matches the name of the Cardholder (card name). At this stage, you will encounter problems, when adding a payment card, in addition to the card number and the card expiration date, Amazon also asks for the name of the cardholder. i.e., ideally, write the first and last name.
One important point, the cardholder's name is not checked, so if you have a virtual card or a non-personalized card, you can specify absolutely any name. For example, the name as on the account or the name of the parcel recipient.
Many indicate the name on the account simply Andrey, and Amazon support may ask you to also provide the last name (which is indicated in the shipping address, or which is indicated as the name of the cardholder, or initially you wrote the last name, but they only told me the first name). You definitely need to know this last name - for you, Refund may take another day.
For each new account, use a distortion of the first and last name, an example was given at the beginning of the article using the example of drops.
Email address - as standard, a new account = new email. A small note, perhaps someone still does not know this. You should create a new email from the first and last name that you indicate on the account. For example, if you indicated Andrey Sidorov on the account, then create an email like this - AndreySidorov86@gmail.com
Shipping address and billing address - Remember! Billing address in Russia is not checked! You can always specify billing equal to shipping. If you send to an intermediary, then people do it differently: sometimes they specify billing in ru, shipping intermediary, sometimes they specify both billing and shipping the same - intermediary. In both cases, refs go through.
Each time, on each new account, you must have new billing and shipping addresses. Use the address distortion that I indicated at the beginning of the article, and you can also specify the address of a neighboring street. It is important that the neighboring street you specified is located near your actual place of residence. If you simply specify the house number, then the courier will call you in 100% of cases. And when he calls, you can ask him to deliver the parcel to the address you need.
But without waiting for the courier to call, you can take the initiative and call your local courier service and ask to change the delivery address convenient for you (you can use the one you have already sent to, the main thing is not to get caught in front of Amazon).
Sometimes, if you choose long delivery from Amazon, the parcel comes to you by Russian Post, but such a rarity is possible. Therefore, when you choose long delivery, I advise you to indicate a more or less real address, since a receipt from the Russian Post will be sent to it, according to which you will need to pick up the parcel at your branch.
Phone number - of course, it is better to use a new one, but there are people who use the same number 2-3 times. I would strongly advise against this.
New bank card - it can be any, that is, anonymous, virtual, your reissued old card, your friends' card. The main thing is to have a new card number. If you are short on cards, you can try to use it for another domain. For example, you get a Refund on. de, after the ref, delete the card from the account and add this card again, but for .co.uk.
IP address - each account should ideally have a new IP address. Decide for yourself where to get it - use your friends', relatives', or work computers. You can place orders from a phone with 3G networks, you can use dedicated servers, tunnels, socks (be sure to check the socks and tunnels for cleanliness).
Explaining to you that you can't log in to 2 different accounts from one IP address is absolutely pointless, you should understand this yourself.
In addition to the above, you should not log in to different accounts from the same browser. If you change the IP address through a proxy or tunnels, use different browsers or configure your browser once according to this instruction.
