Carding Forum
Professional
More than a third of European Internet users use mobile banking services, according to a study by ING. Of the 12,000 users surveyed in 12 European countries, 37% use mobile banking. Most of these respondents were in Turkey (49%), followed by Spain and the Netherlands - 44% each, Romania (23%) and France (25%) have a much lower indicator.
Roughly two-thirds of all respondents (and more than three-quarters of Britons) who use mobile banking say they have better control over their finances this way. More than half of mobile banking users say that they pay bills on time and rarely overpay for a loan.
Internet users using mobile banking
Among those who do not use mobile banking, 37% say that they do not have a smartphone or tablet, 33% are worried about security and 11% are sure that mobile banking cannot offer them something new or more convenient.
At the same time, ING has found significant resistance to contactless payments in the course of its research. Thus, 45% of respondents are not sure about the safety of their finances if they use this technology. The French are particularly concerned about the security and cost of such transactions (two-thirds of all respondents).
A third of respondents also expect banks to allow payments via social media soon. Residents of Romania and Turkey are especially confident in this in the age group from 18 to 24 years old.
However, while research shows a willingness to embrace new payment methods, cash is still popular. Half of the respondents noted that they prefer to use cash to pay for purchases in stores, especially in order to control their spending.
As a reminder, at the beginning of June it was reported that 43% of banks plan to introduce a mobile wallet within 6-12 months.
Roughly two-thirds of all respondents (and more than three-quarters of Britons) who use mobile banking say they have better control over their finances this way. More than half of mobile banking users say that they pay bills on time and rarely overpay for a loan.
Internet users using mobile banking
Among those who do not use mobile banking, 37% say that they do not have a smartphone or tablet, 33% are worried about security and 11% are sure that mobile banking cannot offer them something new or more convenient.
At the same time, ING has found significant resistance to contactless payments in the course of its research. Thus, 45% of respondents are not sure about the safety of their finances if they use this technology. The French are particularly concerned about the security and cost of such transactions (two-thirds of all respondents).
A third of respondents also expect banks to allow payments via social media soon. Residents of Romania and Turkey are especially confident in this in the age group from 18 to 24 years old.
However, while research shows a willingness to embrace new payment methods, cash is still popular. Half of the respondents noted that they prefer to use cash to pay for purchases in stores, especially in order to control their spending.
As a reminder, at the beginning of June it was reported that 43% of banks plan to introduce a mobile wallet within 6-12 months.
