Trust model ABCD

[Tomcat]

Trust is key to both building strong relationships and being successful in life. We communicate with people every day and each of them has a different level of trust for us. We do not trust some at all, so we choose a sarcastic or official tone, but we trust someone so much that we are ready for anything for the sake of these people. Likewise, people either trust us or are suspicious. In this article, we'll look at the ABCD Trust Model, which describes four behaviors that lead to good relationships.

About the model

The model was developed in 2013 by Ken Blanchard, Cynthia Olmstead and Martha Lawrence and is described in the book Trust Works! They conducted a study that lasted about six years and concluded that four key characteristics are needed to increase trust in a person:

Able (competence).

Believable.

Connected (ability to communicate).

Dependable (reliability).

If you develop all four of these traits, you can build good relationships with others and learn to inspire and motivate them.

The importance of trust

If there are several dozen people in your environment who trust you, then you have an excellent reputation. Both trust and reputation can help you in life, but they are too fragile and can deteriorate at any time.

Trust is one of the basic survival mechanisms from an evolutionary point of view. Our chances of surviving in ancient times would be increased if we united in groups. This made it possible to fend off enemies and wild animals, work together and look for food. If people trust each other, their efficiency and chances of survival will increase dramatically. If you were suspicious, blamed, or rebuked, your chances of survival were reduced even if you were still in the group.

This is why companies are introducing a culture of trust. Their employees are more productive, achieve their and organizational goals, and are incredibly motivated. They are happy with their jobs and experience a lot less stress than people in companies that do not have such a culture.

ABCD

Let's take a closer look at each of the four elements.

A

Competence

When you know how to do something well, you show your level of competence to others. Your professional level does not fall below, you use knowledge and intuition to solve problems, help others and are always at your best.

To build trust in your employees, you need to achieve your most ambitious goals and still remain humble. Being a team player means putting your team's ambitions ahead of your personal ones.

Improve your skills constantly and keep your finger on the pulse of your industry. Acquire new knowledge and reflect on your profession.

Competence alone is not enough - you need to help others and give them good advice. If you are a professional who does not help others, you will be considered arrogant and envious, and in this environment there can be no question of trust.

B

Plausibility

People who evoke believability are strong personalities. They are always ready to recognize and apologize for their mistake, they do not spread rumors or criticize others behind their back.

To enhance your believability, always be honest with your friends, acquaintances, and coworkers. Even the most innocent lie can undermine your trust.

It is very important to learn to keep your word. Remember that people remember everything, even the smallest promises, and when a person does not keep them, his reputation and trust are reduced. Also, do not share information that has been confidential to you. Keeping secrets is also important in building trust.

C

Ability to communicate

People who value people and communicate with respect have the following set of benefits and skills:

They know how to build good relationships of trust.

They are empathic.

They know how to listen to others.

They are genuinely interested in people.

They help other people.

It is also extremely important to celebrate other people's successes. If you see that the person has achieved a small goal, mark it and appreciate it.

D

Reliability

Trustworthiness means keeping your word and also making sure that those words are in line with the actions. Such people are organized, responsible and persistent. It also means being punctual - if you are constantly late, then a priori you cannot be considered a reliable person.

Being reliable means making time for other people. Even if you are short on time, sometimes even a simple word and message can make people happy and remind them of you. Remember that reliability takes a long time to build, but it evokes the respect and admiration of others.

These four elements can improve your relationship with just about anyone.