Experts note that the incident is very similar to the situation with MGM hotels last fall.
Omni Hotels & Resorts, an American hotel chain that owns 50 hotels and resorts in North America, said that recent technical failures in its systems were the result of a cyber attack.
During the week, the company struggled with serious disruptions that significantly complicated the registration of guests and booking of new rooms. Customers massively complained on social networks about the various inconveniences they had to face.
Representatives say that the incident began on March 29 and forced IT specialists to disconnect the affected networks "to protect data and localize the problem."
"As a result, some systems were disabled, but most of them have already been restored. Omni immediately launched an investigation involving a team of leading cybersecurity experts," the official statement said . Hotels continue to accept guests and process applications both by phone and online. It is not yet known whether the attack was of a ransomware nature and whether any confidential information was stolen.
Omni management apologized to the guests for "disruptions and inconveniences". So far, no hacker group has claimed responsibility for the incident.
The challenges that customers have faced-from hour-long queues at check - in to the inability to reach individual offices or pay for reservations-are similar to those that occurred last fall after a cyberattack on MGM in Las Vegas. However, in that case, the Scattered Spider group immediately announced its involvement in the crime.
At least one Omni customer wrote on Reddit that he had to wait more than 30 minutes while the hotel staff tried to open the door of his room.
One employee said that it had been a "very busy week" due to technical glitches and that the company was now "certain to lose millions, as well as many loyal customers."
Omni Hotels & Resorts, an American hotel chain that owns 50 hotels and resorts in North America, said that recent technical failures in its systems were the result of a cyber attack.
During the week, the company struggled with serious disruptions that significantly complicated the registration of guests and booking of new rooms. Customers massively complained on social networks about the various inconveniences they had to face.
Representatives say that the incident began on March 29 and forced IT specialists to disconnect the affected networks "to protect data and localize the problem."
"As a result, some systems were disabled, but most of them have already been restored. Omni immediately launched an investigation involving a team of leading cybersecurity experts," the official statement said . Hotels continue to accept guests and process applications both by phone and online. It is not yet known whether the attack was of a ransomware nature and whether any confidential information was stolen.
Omni management apologized to the guests for "disruptions and inconveniences". So far, no hacker group has claimed responsibility for the incident.
The challenges that customers have faced-from hour-long queues at check - in to the inability to reach individual offices or pay for reservations-are similar to those that occurred last fall after a cyberattack on MGM in Las Vegas. However, in that case, the Scattered Spider group immediately announced its involvement in the crime.
At least one Omni customer wrote on Reddit that he had to wait more than 30 minutes while the hotel staff tried to open the door of his room.
One employee said that it had been a "very busy week" due to technical glitches and that the company was now "certain to lose millions, as well as many loyal customers."
